This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were about 20 empty beer cans in a Bud Light case underneath the sink. No room service on a daily basis. Once a week room service. To get new towels you have to bring your old towels, hand towels and washclothes down to the front desk to get clean towels. Surprisingly disappointing hotel stay.
Business response:
Anthony, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness issue you came across in your room while it. Also, we are sorry to know you didn’t like our housekeeping policy. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Decent place to stay. There were a few hairs on the toilet. That’s the one place you should make spotless. Other than that the room was clean and neat.
Business response:
Thank you for reviewing Extended Stay America. We are happy our service and facilities were to your satisfaction, but we are sorry for the cleanliness issue you encountered. We will share your feedback with the housekeeping team to ensure it is not repeated. We look forward to welcoming you back. Sincerely, Hotel Management
Late checkin troubles We had to do a late checkin since we were traveling from far. So I called the hotel to inform and gave a tentative time of 12.30 to 1:00am. The staff mentioned we could reach any time. But when we reached there were no staffs. There was only one person, a security who was juggling between laundry and new guest checking. The receptionist had not left any information about the late checkin reservations. The system was also down so he couldn’t check our information. He asked to come back at 3 in the mornin... read more
Business response:
Nick, thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Exceptional value and comfort The is the third time my husband stayed at Extended Stay America. We were completely satisfied. The price is reasonable, the staff is super friendly and helpful, the rooms are clean and pleasant. The most important reason for my choice to return is the beds are comfortable. They serve a standard hotel breakfast ... we are vegan so had granola bars and black coffee. The coffee bar is open 24/7 so we helped ourselves to a cup of tea in the evening. There are mini-kitchens in all the rooms but ther... read more
Business response:
Cynthia, welcome back to Extended Stay America and for the fantastic review. We are glad you both enjoyed your comfortable room along with the service and the facilities we offer. Thanks again, and we look forward to welcoming you all again when in the area. Sincerely, Hotel Management
Great Staff Very basic place to stay. The staff was very good and helpful. Great area for food and convenient exit to get on and off the road.
Business response:
Thank you, Scott. I will pass that along to my staff- they love to hear that they are doing a great job!
Disappointed Thank goodness for the check out gal...she was so pleasant and friendly. Check-in was the worst experience I’ve ever had. Advertised continental breakfast and it was a granola bar.
Business response:
Thanks for evaluating your feedback regarding your visit to our hotel. Although you liked most aspects of our hotel, we apologize for the service issue at the time if check-in and are sorry to know our breakfast offerings weren’t to your liking. Your concerns are discussed with the concerned individuals in an effort to improve our future guest experiences going ahead. We hope to receive a chance to provide you with an improved experience. Sincerely, Hotel Management
great service The woman that was working at the desk was awesome!! Great sense of humor and enjoys her job
Business response:
Tracy, thanks for the awesome review of Extended Stay America. We appreciate you for confirming you had a great time with us and that our excellent service was the highlight of your stay. Your compliments will be shared with our team for a good job done. Thank you once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Excellent staff, kind and helpful. Terrible breakfast , granola bars and coffee. Room rate was great, but needs some updating. Perfect for an overnight soccer game!
Business response:
Thanks for the review. Although you liked certain aspects of our hotel, we are sorry to know you were unhappy with our grab-and-go breakfast offerings and that our facility fell short of your expectations. Your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 964 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.