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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast "grab and go" was really lame. Granola bars and pre-packaged muffins. Tea or coffee. Would have been nice to have a kid-friendly beverage available and some fruit.
Business response:
Julie, thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. Please give us another chance to serve you better in the future. Sincerely, General Manager
decent rate compared to others Due to baseball tournament, rate was descent, was looking for something that included breakfast. Was dissatisfied with theirs. It only included, granola, muffins and oatmeal, nothing gluten free like fruit or yogurt. Other than that it was fine.
Business response:
Angie, thank you for staying at Extended Stay America - Indianapolis - West 86th St. while you were in the area for the tournament. We are happy we met your expectations in regard to our pricing. However, we are sorry we were not able to impress you with our breakfast selections. We will make note of your feedback as we plan any changes in the future. We value your business and hope we will be your choice again in the future. Sincerely, General Manager
Business response:
Andrew, we are delighted you chose to stay at Extended Stay America - Indianapolis - West 86th St. Thank you for the four-star rating which lets us know you enjoyed your overall experience with us. We appreciate your business and hope to see you again on your future trip to the area. Sincerely, General Manager
Nice place. Will stay again when passing through. Super fast check in. Very helpful. Room was clean. Close shopping and restaurants. need to watch the exits better. Someone used the rug to prop the door open and left it like that all night and day. Garbage piled up around back garbage cans.
Business response:
Deborah, it was our pleasure hosting you at Extended Stay America - Indianapolis - West 86th St. We are pleased to read our attentive service and convenient location left you with a good impression of our hotel. I will be sure to share your feedback with my housekeeping team in an effort to improve our performance. We appreciate you choosing us and look forward to welcoming you back in the future. Sincerely, General Manager
Business response:
Roberto, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Indianapolis - West 86th St. Sincerely, General Manager
Great place to stay. Great place to stay and great service. everything was on point.
Business response:
Yardley, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thanks for being our guest, and we can't wait to welcome you back to Extended Stay America - Indianapolis - West 86th St. Sincerely, General Manager
Decent, but not luxurious Had a good 3-night stay in a studio room with a small kitchen. Clean room and had access to kitchenware when we asked for items.
Business response:
Thank you for staying with us - we appreciate your business! We are delighted to note that you got a good night’s sleep while here. With that said, we also acknowledge your observations and concerns which will help us to improve our service going forward. We look forward to making your next stay a better one. Sincerely, General Manager
Expedia overbooked the hotel I reserved 2 rooms through Expedia, but when I arrived I was told that Expedia had overbooked the hotel and only 1 room was available. The front desk staff told me that it has happened several times before. I did receive a refund for the 2nd room.
Business response:
Thank you for taking the time to write a review of our hotel. We are pleased that you enjoyed some aspects of your visit. We appreciate your feedback. Thanks again, we hope to have the pleasure of hosting all your future visits. Sincerely, General Manager
Overpriced, smelly This hotel was not worth the price paid. I was in a non-smoking room and could smell one of the neighbors smoking indoors. Also, the entire floor that I was placed on smelled like garbage as the trash room was a few rooms down. Thin walls. Elevator was broken so you had to walk around the entire building. Bad experience and will not return.
Business response:
Thank you for being our guest. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We also regret any other inconvenience caused and hope you give us another chance to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,409 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.