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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First online it said there was a pool. Then it said free continental breakfast.aA whole grain bar is all. When i've stayed at places they have have had scrambled eggs, sausages, bacon, biscuit and gravy and more food. Also to ask for linens the first night was a challenge. Tiles in the bathroom were coming up. I don't recommend.
Business response:
Dear Claudia, We're sorry the amenities and service did not reflect what you expected. We understand how frustrating it can be when expectations aren't met. We'll be reviewing these concerns closely with our team to address the discrepancies and improve how information is presented. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks for your feedback. Sincerely, Hotel Management
Go somewhere, anywhere, else. The room was dirty. Used Q-tip on the floor, bathtub so dirty we didn’t want to use it. Poorly maintained everywhere. No fan in the bath and the fan between the bedroom and the living area didn’t work so no A/C in the bedroom. The microwave and stove were rusty. The bathroom faucet extended about 1” into the sink making it useless. The room smelled like a crab feast and the rest of the hotel smelled like marijuana. People yelling at each other at 4:00 am. Horrible, horrible experience.
Business response:
Dear Bruce, We’re sorry your stay left you with such a poor impression. The condition of the room and the atmosphere you described are far from the experience we aim to provide. Cleanliness, functionality, and comfort are our top priorities, and we regret that we fell short during your visit. We’ve shared your feedback with our team so immediate steps can be taken to address these concerns. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Drugs noise could not get sleep!!!!!
Business response:
Dear Jimmy, We sincerely apologize for the distress and disruption you experienced during your stay. We understand the importance of a peaceful and secure environment, and we are sorry that our service fell short in this regard. Please know that your concerns are being taken seriously, and we are committed to addressing them with our team to enhance oversight and ensure a better experience for all our guests in the future. Thank you for bringing this to our attention. Your feedback drives us to enhance our services continuou... read more
I didn't stay I didn't get to check in because the hotel was "overbooked" according to the guy manning the front desk at 10:45pm
Business response:
Dear Guest,We sincerely apologize for the inconvenience caused by the overbooking situation during your visit. It’s deeply frustrating to arrive after a long day only to be turned away. We understand how important it is for guests to have reliable accommodations, and we regret that we were unable to meet your expectations on this occasion. We will review this matter with our team to prevent similar issues. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincere... read more
To old
Business response:
Dear Tawfik,Thank you for sharing your thoughts. We're sorry to learn that our property did not meet your expectations. We strive to maintain a welcoming and comfortable environment for all our guests, and we understand how important it is to provide a pleasant atmosphere. Your feedback is valuable, and we will continue working on enhancements to improve the guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Demolish this building Don't stay here, ever, it should be condemned.
Business response:
Dear Guest,We’re sorry to learn that your experience fell far below your expectations. Providing a comfortable and welcoming environment for all guests is our priority, and feedback like yours highlights areas that require attention. We are committed to addressing any shortcomings to improve for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Could’ve done a better job cleaning inside and out…. But i guess you get what you pay for…
Business response:
Dear India,We sincerely apologize for the condition of the property, which did not meet your expectations. We understand that value is important, and we want every guest to have a positive experience, regardless of the cost. Please be assured that we are committed to addressing your concerns with our team to make the necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.