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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Give them a chance Came for a family vaction. Great size for me and my two small kids,great pool. My room wasn't updated but others were and they looked great, also no bed bugs found in my room!
Business response:
Thank you for taking the time to write a review. I am more than pleased you and your family enjoyed the size of the room, the pool, and were able to have a great stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Staff rude card couldn’t work on outside door had to walk around the whole building to the front to get in when it was cold and snowing
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your key card and the difficulty accessing the building, especially in cold and snowy conditions. We also regret to hear about your interaction with our staff, as this does not reflect the level of service we strive to provide. Your concerns will be shared with our team. We truly value your feedback as it helps us improve. We hope to have the opportunity to welcome you back for a more comfortable and seamless experience. Sincerely, Hotel Management
Heat Not working and the pullout couch was absolutely disgusting and felt like cardboard. Zero out of 10 if I could Staff was on break for over two hours and I couldn’t get into my room when I first arrived
Business response:
Dear Guest, We’re very sorry to hear about the challenges you experienced during your visit. The issues you described with the heating and the condition of the pullout couch are certainly concerning and not reflective of the comfort we aim to provide. We also regret the difficulty you faced upon arrival when assistance was not readily available, as a smooth check-in is an important part of the experience. Your feedback has been shared with our maintenance and leadership teams for review of both room conditions and service av... read more
Staff rude except for one. The older lady had an attitude and didn't want to compensate us for our 2 days that we were without hot water we only got compensated for one day and didn't even have Wi-Fi. When I went to go check out and complain about this she then got upset told me we were only compensated for one day because that's all we deserved so I proceeded to go upstairs. And then called place to complain went downstairs to check out and she tried to put me as DRN because of a couple crumbs on the ground. But during my w... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, including the issues with hot water, Wi-Fi, and the television in your room. We are also sorry to hear that your interaction with our staff did not meet the level of service we aim to provide. Your feedback has been shared with our management and maintenance teams so that we can review the situation and work on improving both our service and communication with guests. We truly appreciate you taking the time to share your experience and... read more
Room- base boards coming of walls roaches coming under door. Bathroom sink fills up, takes long time to go down, no back on remote, fridge door kick in bath tub of ad rust and grit come out after turning water on, kitchen sink had very foul odor.
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you described. We regret that several aspects of the room’s condition and functionality did not meet expectations, as comfort, cleanliness, and proper upkeep are essential to a satisfactory stay. We aim to provide a well-maintained and welcoming environment, and we regret that this was not reflected during your visit. Your comments will be reviewed with the relevant teams to ensure that the areas you’ve highlighted receive the appropriate attention. We ... read more
Will not stay here again.
Business response:
Dear Eugene, Thank you for taking the time to share your feedback with us. Please accept our apologies for not meeting your expectations. We always strive to provide a flawless stay; however, we regret that this was not your experience. We wish we had had the opportunity to address your concerns while you were still here, and we hope you will consider giving us another chance the next time you are in the area. Sincerely, Hotel Management
The staff was very friendly and helpful, the room was terrible. Upon check in i was informed the hotel was over booked and did not receive the room i was supposed to have. The room was dirty and damaged, did not feel comfortable at all.
Room ok, kitchen not great The cost of the stay was good. the kitchen was kinda dingy and not stocked. Had to ask for pots/pans, silverware, etc, which they had very little of. The cupboards were dirty and banged up. Needed a good paint job. Lobby coffee was often empty.
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,409 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.