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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very poorly lit, filthy and not maintained at all.
Business response:
Dear Yasin, We apologize that your experience did not meet your expectations and understand how important a clean, well-maintained, and properly lit space is for a comfortable stay. Your comments have been shared with our team to ensure immediate attention is given to these areas and improvements are made. We are committed to maintaining the highest standards and value insights like yours to help us grow. We hope you will consider giving us another opportunity in the future to provide a more welcoming and enjoyable experienc... read more
We booked two rooms and both of them were really dirty. The pull out sofa was covered in stains and the blankets provided looked like they were not washed properly. Also both rooms had an awful smell
Business response:
Dear Jonathan, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping and maintenance tea... read more
Rooms run down Run down rooms, didn’t feel fresh
Business response:
Dear Clinton, Thank you for taking the time to share your thoughts with us. We are sorry to hear that your room didn't meet your expectations, and we understand how important a fresh and comfortable environment is for our guests. While we strive to provide a pleasant experience, we recognize that there are areas for improvement. Your feedback is invaluable in helping us identify these opportunities, and we're committed to making the necessary updates. We hope you'll consider staying with us again, as we'd love the chance to ... read more
There was no breakfast the 3 mornings I was there. They blamed it on supplies not arriving. I think local staff should have been authorized to get dry cereal, milk and fruit as a minimum.
Business response:
Dear Lois,We apologize for the disappointing experience you encountered during your stay. We understand that breakfast is an essential part of your hotel experience, and we regret that we fell short of meeting your expectations. We will take your feedback on board and review our procedures to prevent such situations in the future. We are continually striving to improve the experience for all of our guests. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area.Si... read more
This property is old and needs updating. The staff is never at the front desk and the continental breakfast was regular instant oatmeal and coffee. So if you’re just looking to rest awhile or overnight, it will be suitable for just that!
Business response:
Dear Tiarra, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We also apologize for the disappointment you had regarding the items we serve at breakfast. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experienc... read more
Didn’t get a room they were overbooked The reality of the situation is this, we had a paid for reservation and when we arrived at 8:45 at night, we were informed that there was no room available for us to stay in and then we had to call Hotels.com to get it all taken care of. 30 minutes later we finally get a replacement room at another hotel that was awful also. Very disappointed in Hotels.com and Extended Stay for this huge snafu in our trip north.
Business response:
Dear Deborah,We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. Thank you for your valuable feedback, and most importantly, for your patience. We hope you will give us another opportunity in the fu... read more
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.