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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A Horrible Stay – Unwelcoming and Filthy! I recently stayed at this hotel with my family, and I am extremely disappointed with our experience. From the moment we arrived, it was clear that this hotel had no interest in welcoming us. The staff was unhelpful and unwelcoming, making us feel like a burden rather than guests. The condition of our room was gross. We found chewed tobacco on the window sill, which was both disgusting and a serious health hazard. To make matters worse, there was trash under the beds, indicating a com... read more
Business response:
Dear Blanca,Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We would love for you to contact us directly before your next visit so we can help manage your reservation personally.Thanks again for being our guest, ... read more
I got in late but when I tried to get into my room the door would not open. I believe the room has other guests in it and that they locked it from inside. Went down to check on my room number and couldn't find the staff member for maybe 15 minutes? Once I got a new room number I was able to get in. There was also no breakfast the next morning. I was there during the hours breakfast was supposed to be.
Business response:
Dear Danielle,We sincerely apologize for the inconvenience you experienced during your stay. It's troubling to hear about the mix-up with your room and the wait time to find our staff. We're addressing this to ensure it doesn't happen again. Additionally, we regret that breakfast was not available as promised and will investigate to prevent future occurrences. Your feedback is crucial in helping us improve, and we hope to welcome you back for a much smoother stay. Thank you for bringing this to our attention.Sincerely,Hotel ... read more
No waste basket, no glasses, plates silverware, THE WIDOW IS COMPLETELY OUTOF THE FRAME....couldn't get my receipt because the GUY AT YHE DESKNWAS ASLEEP SNORING.I DESERVE A REFUND. I D
Business response:
Dear Craig,Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We would love for you to contact us directly before your next visit so we can help manage your reservation personally. Thanks again for being our guest, ... read more
Arrived late Monday night, left early Wednesday morning. Horrible room, When I arrived the window was open, so old, had to get staff to close, realized it had been opened to cover smoking in room. Late in evening, no manager to call to complain to! Living room furniture missing, only one chair at desk. Flooring around fridge sticky, not cleaned. Carpeting looked dirty and patched. Couldn’t get shower to work, or find anyone to help me to fix it. Found one staff member who couldn’t figure it out either. When I did turn faucet... read more
Business response:
Dear Diane, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a betterstayin the future.Sincerely,Hotel Management
Disappointed The woman at the front desk was extremely rude. She thought we were being rude to her when we were just confused about something, and then she proceeded to give us attitude for the rest of the time we were checking in. When called out about it, she tried to gaslight us that it was our fault. This woman shouldn't be working in customer service, and really set the tone for our stay. The shower was giving us trouble - threads were stripped so nothing happened when we turned it, you have to put all your weight on it... read more
Business response:
Dear Guest, We're truly sorry to read about your recent stay at our hotel. Providing exceptional hospitality and well-kept accommodations is our priority, and it's disheartening to learn about the service lapses you encountered. Your feedback is crucial, and we will address this matter with our team to ensure we are more diligent and consistently deliver the courteous assistance our guests deserve. Additionally, we apologize for the issues you encountered with the shower, bathroom fixtures, and hallway odor. Rest assured, we... read more
Rooms are very outdated. Mold behind kitchen sink. No linens provided for sofa bed.
Business response:
Dear Jennie, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service... read more
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.