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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property needs to be greatly updated. Couch was torn in multie places. Window screens were torn. One of the blankets was torn. Mattress in sofabed was thin and worn.
Business response:
Dear Aprell, thank you for choosing our hotel and for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We will share your honest comments regarding the need to update our property with our team, and we will use them for future improvements. We hope you will give us another opportunity on your next visit. Sincerely,Hotel Management
This property was not at all what I expected. It was dirty, reeked of cigarettes and weed, the bathroom door in my room was broke and could not open or close, the floors were grimy and overall was VERY dated. Service was good, but that’s the only thing going for this property
Business response:
Andrew, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, please know, We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our atte... read more
Disappointed Our Family of four ended up only having one bed. The sleeper sofa was not operational and bolted shut. We attempted to dial the front desk but there was no dial tone as the phone was dead. We walked down to the front desk and they said sorry no other rooms. Thankfully they had a rollaway for one child and the other child scrunched onto the very small couch. We inputted that we needed a room for four people and were disappointed with the results.
Business response:
Rob, thank you for the candid review. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Did not get room I reserved 4roomwas dirty secrets to the family thanks for the family and
Business response:
Ronda, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
They called at 4 pm day of stay snd cancelled us out We had to scramble to find another hotel In middle of moving with pets Very stressful
Business response:
George, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
1. Cooked old hamburger found in the microwave 2. Lunch meat found in the refrigerator 3. Free breakfast Is advertised but the breakfast is oatmeal packets and muffins! Don’t advertise free breakfast when my family now has to go eat breakfast somewhere else.
Business response:
Emily, thank you for choosing to stay with us. We are sorry for the housekeeping issues you encountered with your room. We have shared your concerns with the appropriate team to ensure this does not repeat. We also regret not meeting your expectations with our breakfast. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
They're was an sour odor in my first room and my second room had roaches in it
Business response:
Billy, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Our pest control provider has also been alerted, and we will take steps to ensure such issues do not happen in the future. We hope to have the opportunity to make your next stay with us outstanding in every re... read more
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.