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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some staff was rude, others were pleasant. Included breakfast was not a hot breakfast, rooms were old and poorly maintained. Everything smelled like smoke even though it was non smoking. Would not recommend.
Business response:
Dear Stephanie, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Your feedbac... read more
Hotel was very run down and dated. The beds were uncomfortable; 2 out of 4 adults ended up with back pain and stiff necks. Lots of things didn't work properly; the toilet had trouble flushing, sink kept getting backed up, sofa bed in first room was broken, when we moved to a new room, the sofa bed was barely able to hold the weight of our 13 year old. The place smelled of many things; pot, wet towels, Thai food, and cleaning supplies. Breakfast was simply a joke; packaged oatmeal and muffins and some bars. There weren't any ... read more
Business response:
Dear Amanda, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for the condition of our hotel not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your... read more
Oh my gosh this property was so filthy! : ( I needed to stay there to go to the hospital, it was conveniently located and had the kitchenette… so I chose it. However there were drug deals going on, fighting all night and pounding on the door. It smells like stale cigarettes, the floor was filthy and sticky the bathroom was dirty and the sheets were stained. I didn’t sleep all night long.
Business response:
Dear Susan, Thank you for choosing us. It is glad you were pleased with our location and happy with having a personal kitchen. However, we apologize for the condition of the room and the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is always available to help you. We never promote illegal act... read more
People driving segways down hallways when we arrived, complained once due to noise but nothing done, very loud. We ended up moving to another hotel, host did reimburse us thankfully. Not sure would stay there again.
Business response:
Dear Michelle, Thank you for staying with us and sharing your experience. We apologize for the noise disturbance caused by inconsiderate neighbors, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We wou... read more
Gross The hotel smelled like pot when we walked in. The smell wasn't in our room, but later in the night I could smell it. The sofa couch mattress was stained and super dirty. The hotel had also run out of clean linen so we used 2 blankets to make up the bed. The bathroom was clean. There were food crumbs in the cupboard. There were other areas that hadn't been fully cleaned. The beds and pillows were comfy. I will not be staying here again and I am really surprised that an Extended Stay was so bad.
Business response:
Dear Danielle, Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more... read more
Stranded, thanks to Cheech and Chong There was no “stay”. We were driving through and booked a hotel cuz it was getting late. It was 11:48p when we booked and I saw the rule stating “Any reservation that doesn’t check in by midnight will be cancelled” So I included in my Special Instructions that we were about an hour away and would be checking in around 1. We go there and there was no one at the front desk. My husband called the front desk and woke up the front desk worker who was passed out in the back room and completely ... read more
Business response:
Dear Allison, It is disappointing to read that we did not meet your expectations, and we are sorry your experience is not what we want our guests to have. Your feedback is discussed with our concerned team, who is taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Poor conditions. Felt like a transient hotel. Room was poorly kept. Not worth the price
Business response:
Dear Dave, It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.