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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a tired old hotel in need of more than just a face-lift. Our first-floor room was accessed only by going up to the second floor and finding the door to a stairway leading to the firs floor. The lukewarm shower never became warm, even though sink-taps flowed hot. Furniture looked worn and threadbare. The advertised pool was a small, uninviting outdoor pool at the end of the parking lot. Breakfast was a Covid-style take-away breakfast. This appears to be a management issue, not a staff issue. The people there were hel... read more
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations and regret the concerns you encountered with the condition and layout of the property. We understand how frustrating this must have been, particularly when basic comforts did not function as expected. While our team strives to provide helpful and attentive service, we recognize that the overall experience should reflect a higher standard. Your feedback has been shared with our leadership team to address these matters and identify opportunities for im... read more
Check in was easy, the room looked as expected. I thought all was well until I took off my light colored socks which I had walked around the room in and they were, black on the bottom! YIKES!!!! Made me rethink how clean it really was. There was no “full breakfast” as advertised. Coffee and breakfast bar or small muffin only. I picked this hotel because it advertised a “full breakfast. Then there was trying to sleep! The road noise from outside was massive and the sound of bumping and knocking around the inside had me wonder... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and that you encountered concerns with cleanliness, breakfast offerings, and noise. We understand how unsettling this must have been and regret the discomfort and frustration it caused. The comfort and satisfaction of every guest are very important to us, and we have shared your feedback with our team to guide improvements in housekeeping, amenities, and the overall guest experience. We apprecia... read more
Hotel was ok but they got roaches im not going back
Business response:
Dear Guest, We are pleased to know your overall stay was satisfactory; however, we sincerely regret the concern you mentioned, as cleanliness and guest comfort are extremely important to us. Please be assured that your comments have been shared with our team for immediate review and appropriate action. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a much more positive experience in the future. Sincerely, Hotel Management
They should have Housekeeping Services Everyday.
Business response:
Dear Guest, After reading your feedback regarding housekeeping not visiting your suite, we regret that an important detail may not have been clearly communicated during check-in. Our housekeeping service is conducted weekly to respect the privacy of guests staying for extended periods and to provide a more home-like experience. However, we are always happy to arrange additional service upon request for a minimal fee. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel... read more
The room was clean like i expected it to be
No one was at the front desk. Once I finally received key it didn’t work and had to wait 45 more minutes to get in room.
Business response:
Dear Guest, Thank you for taking a moment to bring your concerns to our attention. We sincerely apologize for the delay you encountered at check-in and the inconvenience with your key, as this is not the experience we aim to provide. We understand how frustrating it can be to wait before accessing your room, and we appreciate your patience during that time. Your feedback is important, and we will use it to improve our front desk presence and ensure a smoother check-in process for future guests. We hope the rest of your stay ... read more
Business response:
Dear Guest, Thank you for the wonderful rating for Extended Stay America! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.