Extended Stay America - Jackson - Ridgeland

Business response:

Dear Guest, We are sorry to learn that your visit did not meet expectations and that the overall condition of the accommodations and available features left you disappointed. That is certainly not the impression we aim to leave, and we regret the frustration this caused during your time with us. Your feedback has been shared with the appropriate teams so these concerns can be reviewed and addressed thoughtfully. We appreciate you taking the time to share your perspective and hope you will consider allowing us another opportu... read more

Business response:

Dear Michael, We are so glad to hear you enjoyed a pleasant and relaxing visit with your furry companion! It is wonderful to know your stay met expectations and that you’d consider returning. Thank you for sharing your feedback and for choosing Extended Stay America. We look forward to welcoming you back soon for another comfortable and enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Monica, Thank you for taking a moment to share what happened. We completely understand how frustrating that experience must have been and are truly sorry for the inconvenience with your reservation and payment. Sometimes, even with our best efforts, unexpected booking overlaps can occur. If your reservation was made through a third-party site, they handle the payment process directly, so it’s best to reach out to them for any billing concerns—they’ll be able to look into it and resolve it quickly. We really appreciate y... read more