Extended Stay America - Jackson - Ridgeland

Business response:

Dear Robert, We regret to hear that the toilet in your room did not function properly during your stay. Please accept our sincere apologies for the inconvenience this caused. Maintaining functional and clean facilities is a top priority, and we are actively addressing maintenance concerns to ensure this issue does not repeat. We appreciate you bringing it to our attention and will continue working hard to improve the overall guest experience. Your comfort is important to us, and we hope to have the opportunity to better serv... read more

Business response:

Dear Gwendolyn, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Evan, We sincerely apologize for the disappointment you experienced during your stay. The pool being out of service and the lack of kitchen supplies clearly impacted your visit, and we understand your frustration. Kitchenware is available upon request at the front desk, and we regret if this was not clearly communicated. Your concerns have been shared with our team to improve guest communication and service. We appreciate your input and hope to welcome you back under better circumstances. Sincerely, Hotel Management 

Business response:

Dear Carlos, Thank you for your wonderful feedback. We're so glad to hear you loved the setup of our property. Creating a comfortable and thoughtfully arranged environment for our guests is something we take great pride in. It’s always rewarding to know that our efforts contribute to a positive experience. Your appreciation means a lot to our team and encourages us to keep enhancing our guest offerings. We truly value your support and look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Manageme... read more

Business response:

Dear Guest, We apologize for the issues you encountered with the carpet and sleeper sofa mattress. Cleanliness and comfort are very important to us, and your concerns have been shared with our housekeeping and maintenance teams to ensure immediate attention and improvements. We are committed to enhancing the guest experience and hope to provide you with a much better stay next time. We look forward to welcoming you back soon. Sincerely, Hotel Management