Extended Stay America - Jackson - Ridgeland

Business response:

Dear Evan, We sincerely apologize for the disappointment you experienced during your stay. The pool being out of service and the lack of kitchen supplies clearly impacted your visit, and we understand your frustration. Kitchenware is available upon request at the front desk, and we regret if this was not clearly communicated. Your concerns have been shared with our team to improve guest communication and service. We appreciate your input and hope to welcome you back under better circumstances. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the issues you encountered with the carpet and sleeper sofa mattress. Cleanliness and comfort are very important to us, and your concerns have been shared with our housekeeping and maintenance teams to ensure immediate attention and improvements. We are committed to enhancing the guest experience and hope to provide you with a much better stay next time. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Shandi, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the presence of pests and the malfunctioning television. This is not the level of service we strive to provide, and we understand how disappointing this must have been for you. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope you will consider giving us another opportunity to serve you better in... read more