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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non-smoking deposit scam I had booked, but when arriving was told by the desk staff there would be an extra charge to my card as a non-smoking deposit that they would refund in up to 35 days. No thanks, I won't ever look at extended stay again
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with some of our charges. Please know this is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We invite you to visit us again. Sincerely, Hotel Management
Couldn’t checked in. Was sent to another extended stay and they didn’t check me in either. They did take the money from my account
Business response:
Jose, thank you for your review. We are very sorry that we were unable to accommodate you at our hotel and regret the inconvenience it caused. We recommend that you contact the third party from where you made the reservation for the resolution regarding your billing concerns. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
There was literal trash allll on the floor when we first arrived. And the lightbulb in the bathroom was not working so I guess that means the bathroom couldn’t have been cleaned in room 218. But Alexis is a sweetheart at front counter & was a true pleasure!
Business response:
Ashley, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are glad to read you liked the service provided by Alexis and we will share your compliments. We hope you will consider giving us another opportunity to host you in ... read more
The whole room had an odor, our room was basically in a basement. I honestly want a refund! This is not what I was expecting.
Business response:
Jarin, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
The front desk worker during the day was very friendly, and I had no issues with the free wifi. I had a large room and like the layout. That unfortunately is where the positives ended. This hotel does not have an elevator, and every single floor is accessible only by stairs. I was first put on the first floor, which I found out (after I tried to go find it and had to go back and ask) is that you either need to go up the stairs to the second floor, then back down to the first floor via another staircase, or go outside to the ... read more
Business response:
Kelsey, thank you for your review. We are sorry for the inconvenience you had due to the elevator and apologize for the issues you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. On a positive note, we are happy to know you liked our cordial front desk staff. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.