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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean enough but generally very run down. Cops visited. Mot a good area.
Business response:
Dear Gillian, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry you felt unsafe during your stay. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management
The room smelled bad.
Business response:
Joseph, thank you for being our guest. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Disappointed We made our reservation on March 15th we get there to check in on time and they had given our rooms to someone else and preceded to tell us they would have to upgrade us for 21.00 more dollars per room.they finally got it taken care without us paying any extra which we were not going to do. Then we finally get to our room and the desk chair had so much dust on it, it look like they taken it out of storage and put in our room without cleaning it and the floors were not swept good, there was no Tv remote they fina... read more
Business response:
John, thank you for your loyalty to our hotel and for taking the time to share your comments. We are sorry for the inconvenience you experienced during check-in and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The power went out and they offered nothing the guest not even an apology
Business response:
Bobby, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Gave away our confirmed room to a walk in. Begs the question how as to well hotels.com and merchants are communicating. On hold for several hours with hotels before being disconnected
Business response:
Jacquelyn, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.