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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Angry They have me on the do not rent to list and I have never had any problems at the property. Do not smoke in the room, no disturbances, nothing broken and I always receive deposits back. I don't understand the reason why.
Business response:
Dear Shautina, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management
False advertisement as for amenities...there are none in room except bottle of water and popcorn, unless you call the empty box of condoms in the close an amenity. No breakfast, not even coffee.
Business response:
I sincerely apologize for your experience. However, we do offer a grab and go breakfast located in the lobby area. Amenties are available upon request.
they lied I lost my ID and told them that I wanted to use a security code and they took my money and would not let me stay
Business response:
Dear Joe, Thank you for sharing your concern. We genuinely care about delivering an exceptional experience to all our guests; therefore, we sincerely apologize that the service did not meet your expectations. Please allow us to look into the matter further to understand what went wrong. Meanwhile, if we may be of further assistance, please reach the hotel directly. We look forward to hearing from you and ensuring your complete satisfaction.Sincerely,Hotel Management
They were supposed to be pet friendly and accommodate my wife and I with our service dog. They had us checked in but when they asked if we had a dog and I said yes, they said they had no more rooms that could accommodate pets, and turned us away!
Business response:
Dear Douglas, We were disappointed to read about your experience and apologize for the inconvenience upon arrival. Please allow us to look into this to see what went wrong and determine how we can better handle similar situations in the future. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
How a three story hotel have no stairs, old musty carpet and I kept getting an awfully un secure feeling.
Business response:
Dear Irene, Thank you for sharing your experience with us. We apologize for any inconvenience or discomfort caused by the lack of stairs in a three-story hotel and the carpet's condition. We understand the importance of providing our guests with a secure and comfortable environment, and we appreciate your feedback. Your comments will be shared with our team to address these issues and make necessary improvements. We value your input and hope to provide you with a better experience.Sincerely,Hotel Management
The first room had not been cleaned since the last person was there, the 2nd room was clean, but we are senior citizens with 2 dogs and they put us on the 3rd floor, with no elevator. There was no coffee machine in the room. There was a lot of yelling in the hallway and yappy dogs and honestly as white people, we were not feeling very safe.
Business response:
Dear Pat, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.... read more
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.