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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need better beds n housekeeping need training on cleaning
Business response:
Dear Jonathan, Thank you for your feedback. We appreciate your insights regarding the beds and housekeeping. We apologize for any discomfort you experienced and acknowledge the need for improved training for our cleaning staff. Your comments will be addressed with our team to enhance our service standards. We are committed to providing a better experience for our guests, and we hope you will consider staying with us again in the future. We look forward to welcoming you back!Sincerely,Hotel Management
We checked in late. Got to our room, walked in, and realized this room was not vacant. The tv was on and dirty laundry on the floor. My family immediately turned around and closed the door. We felt lucky that we were not attacked for going into someone else’s room. We were issued another room, but did not feel very secure that evening.
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your stay. It is concerning to hear about the cleanliness issues and the delay at check-in. Your feedback has been shared with our team to address these matters promptly and to improve our guest services. We are committed to enhancing our property and providing a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Rude front desk manager. I encountered a situation with my room while at work. The manager spoke to my mother that had reserved the room as if she was nothing. Both Expedia and Extended Stay state that they are pet friendly. I was never asked to disclose whether I had a pet or not. I have an ESA and my animal had an accident while I was away. The manager then proceeded to tell my mother that a security deposit of 250 would be needee to rebook a room.
Business response:
Dear Tahj, We sincerely apologize for the negative experience you had with our staff. We understand the importance of respectful communication and are deeply sorry for any distress caused to you and your mother.. The security deposit requirement should have been communicated more clearly, and we regret any inconvenience it caused. Your feedback is invaluable, and we will share these issues to ensure better service in the future. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management
Definitely not the place to stay. Pet friendly room not available upon check-in. Rooms were not clean and in need of an update. Awoken at 3:00 in the morning to police escorting a woman out of the hotel.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the multiple issues you experienced during your stay. It's disappointing to hear that we fell short of providing you with a pleasant experience. Rest assured, we take your feedback seriously and will address the cleanliness and maintenance concerns immediately. Regarding the disturbance you encountered, we are investigating the matter to prevent such occurrences in the future. We appreciate your patience and hope to have the opportunity to regain your trust ... read more
The whole place smells like smoke and marijuana. Carpets very dirty and bad odour. The whole place needs update. We checked in late and left early. We would not stay there again. There is no breakfast. Only coffee and some bars/muffins.
Business response:
Dear Rajesh, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Do not recommend booking this property. When I arrived I was surprised with an additional $100 per room damage deposit even though we checked in at 10 pm for one night. This listing is fraudulent as well. It has NO pool and only grab and go coffee. I still have no recieved my deposit back and the rooms were slept in for literally 8 hrs.
Business response:
Dear Melissa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.