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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservations Mean Nothing I made our reservation days in advance and paid through Hotels.com. When my husband and I got there after a long day of moving out of our house, the woman behind the desk said that all rooms were taken and it was “first come first served.” Then what’s the purpose of a reservation!!!? She told us that we could get a refund, but WE would have to contact hotels.com. She she said they could put us in another hotel. But when we asked about the Extended Stay down the interstate, she said she didn’t have t... read more
Business response:
Susan, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Well to start i was charged twice and the
Business response:
Thank you for posting a review of your stay. We apologize for the billing issues you outlined. We request you to reach out to us as we would be more than happy to resolve any query you may have. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Had a reservation, and when I went to check in, the girl at the desk said that she had sold the last room. I told her I had a reservation with Expedia, and she said well, you have a reservation with Expedia not us. What??? I told her I wanted to speak to a manager, so she called her manager, and all of a sudden a room opens up. Horrible way to treat guests.
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the interaction you had with our front desk staff during checking in. We will review your feedback with our team and take steps to improve our service. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Place was ok rooms were old and no the cleanest no elevators
Business response:
Thank you for being our guest and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Business response:
Zarionna, thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality. Sincerely, Hotel Management
The shower didn’t get hot & why have a kitchen with no supplies
Business response:
Britnie, thank you for being our guest. We are sorry for your disappointment with the water temperature. Your concerns will be shared with the appropriate teams so that steps can be taken to improve our future guest experience. Kindly note, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We value your business and truly hope you will give us another chance to prove that we are committed to providing an exc... read more
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.