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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was old and dirty
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that our accommodations were not to our company’s high standards. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The staff was very nice, the hotel wasn't in great shape and even though it was a non-smoking room, it smelled like smoke. It was low price and the bed and towels were clean and comfortable. It got somewhat loud at night over the weekend. I'd pay more and stay elsewhere
Business response:
I appreciate you bringing your experience to our attention. Your comments in regards to our staff are much appreciated; however, I apologize that we failed to meet your expectations. To ensure that a situation like yours doesn't happen again, we are implementing preventative maintenance and deep cleaning procedures. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experienc... read more
Where to begin,the back entry door wasn't locked,we simply walked in.Door to our hotel room was shaky and not secure.Whenever someone close their door from across the hall,my door would move.we were told we had to pay for housekeeping,no clean linen or towels were given after a 3day stay.The pillows were cheap and the sheet ,I mean comforter/Duvet was so thin. The hallway and room had an stuffy smell.The building needs to be updated and remodeled.I would never stay there again
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your experience was not to our company’s high standards. I discussed your comments with the team, and we are ensuring that all doors are properly secured and that we are clearly communicating our amenities during guest arrivals. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I had very comfortable stay.
Business response:
Thank you so much for sharing your experience with us. It's great to hear that you had a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Decent Hotel The room was great for the price. It was JSU homecoming so most of the convenient hotels were booked and others that were available were to expensive. I didn't like that no one is at the desk constantly. They will show up shortly after you call them like the sign on the door says. If you are staying more than one night,your room is not cleaned and you have to request fresh towels for the second night. The person at the desk was very nice and brought what we needed upon request. Overall, I would stay again.
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I will make sure we are responding to guest needs in a timely manner. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
One Night Stay Overall it is good for the money. Nice location. The carpet was a bit dirty. Smoky smell in a nonsmoking room
Felt very unsafe in this hotel. Where do I start. Room stink like urine. A/c did not work had to be moved to a different room. It stunk like urine also, no door on the closet, the a/c unit leaked all over the carpet so walked through wet carpet, a guy was urinating in the trash can in the hall. Breakfast what breakfast? No drinks and had a choice of a prepackaged muffin a piece of fruit ( would have been afraid to eat it), or a granola bar. Would not recommend at all. Never felt so unsafe
Business response:
Terri - Thank you for providing us with details about your stay. The condition of the rooms you described is unacceptable, and I sincerely apologize for your experience. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.
Disgraceful This place was a joke. Evev the hallways reeked of smoke as did our "non-smoking" room. Don't know how many guests were there, but, breakfast was one muffin for all of us!
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed to hear about the odor issues you experienced. Please accept my apology. To prevent this from happening again, I will be working with our housekeeping staff to better eliminate smoke odors and will make sure we are closely inspecting rooms. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Disappointed thus time... I reserved & paid for a single smoking room in advance. When I arrived around 6pm I was told they did not have any available. I was given a double bed & was told they would pay for the upgrade. It wasn't an upgrade!!! I did not need the extra bed; it was their fault I feel as if I should have been offered a discount if not for that night at least the next stay considering I stay there often.
Business response:
The staff and I read your comments about your stay with us. Please accept our apologies that we were not able to accommodate your room type upon check-in. In response to your feedback, I am working to make sure we are monitoring our room inventory and honoring room requests to the best of our abilities. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.