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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A real disappointment The hotel is old and poorly maintained. The room smelled bad and I couldn't get rid of the odor even with the window open. The shower did not have a shower curtain.
Business response:
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our convenient location. Still, it upsets me to hear that our level of cleanliness did not meet your expectations. Please know, I am working with our entire staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations ... read more
Out dated and shabby This place is not well cared for. The staff was friendly and helpful but clearly the owners don't care. The carpet was dingy and smelly. The hot water was barely warn.
Business response:
Jay - Your review for our hotel was recently brought to my attention. I am so glad to read that our staff provided you with exceptional service. Still, I am sorry to hear that our hotel did not meet your expectations. As this hotel's manager, I can assure you that we are working to improve our offerings moving forward. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Disgusting-Could NOT Stay! Are you kidding me?! I was absolutely flabbergasted and embarrassed that, apparently, my intuition was off and my research skills were terribly lacking on this one! I was afraid to sit on any surfaces made for sitting and sat on the coffee table to make phone calls to locate other accommodations AS SOON AS I ENTERED THE ROOM! I am seeking a refund from ESA/hotels.com and I would recommend that hotels.com NOT maintain a relationship with nor publish this location in their ads. DIS-FRIGGIN'-GUSTING!
Cheap My room was very dingy and smelled. The carpet was stained and the bathroom looked like all they did to clean it was wipe a cloth over the counter
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team and we are focusing on detail to ensure every room is thoroughly cleaned. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I do not recommend this facility. Made a last minute reservation and ended up booking it the following day. Upon arrival, I was informed of the mix-up. The staff gladly accommodated. When my gf and I enter the hallway, it smelled SOUR. When we entered our room, no sheets on the bed and the phone didn't work to call the front desk. I had walk back up front and they came to make the bed. Next day I went to take a shower and THERE WAS NO SHOWER CURTAIN. last but not least, the breakfast consisted of oatmeal snacks, muffins, ora... read more
Business response:
William - I received a copy of your review, and wanted to take a moment to personally respond. I am so glad that we were able to accommodate your reservation, regardless of the mix-up. Still, I sincerely apologize that the hallway had an odor and your room did not meet our company's high standards. As this hotel's manager, I can assure you that I our staff has replaced the shower curtain in your room and we are working to enhance our cleaning services so that issues with odor and bedding you experienced are not repeated. I a... read more
Feels like section 8 housing The toilet was dirty, burnt food in the oven, stains on the chair and carpet, nowhere to place the luggage Nd broken outside doors. No wonder they require payment before you see the place.
decent hotel Was for a quick meeting. Room was clean. Took a while to get checked in but acceptable.
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.