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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful No cleaning in five days. If you wNt to somebody clean your room you have to pay a fee, seriously? Also if you want towels you must bring them to the reception. In conclusion, you go to an aparthotel without the services of a hotel. They should warn about this first thing. Awful
Business response:
Maria, thank you for posting a review of your recent stay. We are sorry for the housekeeping issues you experienced. We also apologize you were not informed about our Housekeeping policy. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion; we are happy to provide this service to you at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and complimentary. Thank you again, and we hope you will choose to stay with us again. Sincerely, Hotel ... read more
Room was not clean, shower rod broken, and pull out sofa bet mattress was dirty with numerous stains.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Stay away This was defiantly not worth the price or the ratings. the pool was the best feature. i needed to wear sandals on the carpet, gross, the night stand was sticky. and a curtain for the closet door that was falling apart.
Business response:
Oscar, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
extended stay away pool was down. the original room was trashed. literally trash all over. gave us a different room with dirty sheets, broken phone, no wifi
Business response:
Jeffrey, thank you for your feedback. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Great location, it’s near plenty of restaurants. The staff have poor customer service. The room wasn’t properly cleaned. Had hair in the tub and sink. Trash was left on the floor and room smelled of smoke. Stayed there for two nights and house keeping didn’t come around to clean or bring fresh towels not bedding.
Business response:
Thank you for reviewing your stay. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to avoid such incidents from occurring again. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope to have a second chance to provide you with... read more
Not what we had hoped There were no pots and pans in room as advertised.....
Business response:
Jodi, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.