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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to town I was very disappointed due to roaches in the kitchen and very nasty stains on the pull out bed
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case with you. We will share your feedback with our housekeeping team to ensure all our procedures are being followed. We hope to have another chance, so we can provide you with a much more satisfying experience. Sincerely, General Manager
Low price, low expectations Noisy, smelled like beef jerky, apparently no quiet curfew enforced. But price was cheap.
Business response:
William, we apologize for the inconvenience you experienced due to the noise as well as smell issues during your stay. We work hard to provide a clean and comfortable environment, and we're sorry we fell short in making that happen for you. We have shared your concerns with our housekeeping and front desk teams in an effort to improve our service delivery. We hope you will give us another chance to impress you on a future visit. Sincerely, General Manager
Thumbs Down We will not come back! And we will not recommend it to anybody! The service is awful! The receptionist and whoever is answering the phone call are rude. They even complained about my kids who are just having fun inside our room!
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for past experience at our Jackson Ridgewood location regarding our receptionist. To make sure this doesn't happen again, I have spoken with my entire team in regards to your concerns to make certain this will not happen to another of our guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the... read more
HORRIBLE CUSTOMER SERVICE I had resveration and when I got there I had to travel to find another hotel it was horrible customer service I never stay again
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for the horrible customer service. To make sure this doesn't happen again, I am coaching our staff on the proper service that must be maintained at all times. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
First Impression My stay was terrible the breakfast was terrible and the room service is horrible. This hotel needs someone to come in and fix it up the hallway smells really bad like onions there are bugs in the room (roaches) which indicates the rooms are not being cleaned properly. Will not be staying at this room anymore I am afraid of staying out of the rooms out of town. Your first impression is your last and that was horrible
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies in regards to your recent stay with us. To make sure this doesn't happen again, I have spoken with my entire staff about your issues. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Dirty bath towels with hairs,,, don't stay here!!! This is the second Extended Stay we have stayed in for this month. The first one was in Tulsa OK. Both hotels had the same problem. No hair dryer in the room, and most importantly there were hairs on their bath towels. Why couldn't your hotel invest in better washing machines that can clean your dirty towels. It was so disgusting. 2 bad experiences in one month, I will avoid this dirty hotel chain at all cost in the future. Don't stay here until you don't mind other people's... read more
The room was old and dirty
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that our accommodations were not to our company’s high standards. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The staff was very nice, the hotel wasn't in great shape and even though it was a non-smoking room, it smelled like smoke. It was low price and the bed and towels were clean and comfortable. It got somewhat loud at night over the weekend. I'd pay more and stay elsewhere
Business response:
I appreciate you bringing your experience to our attention. Your comments in regards to our staff are much appreciated; however, I apologize that we failed to meet your expectations. To ensure that a situation like yours doesn't happen again, we are implementing preventative maintenance and deep cleaning procedures. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experienc... read more
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.