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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Management has a bad attitude.
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Not good place to relax
Business response:
Jerry, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, and we are extremely sorry we failed in your case. Please consider giving us another chance so that we can make a favourable impression of our hotel. Sincerely, Hotel Management
Disrespectful Yeah it was amazing... they came to our accused us of smoking. Then called the police. We weren’t smoking and that’s the sad part
Business response:
Umbrianna, we are sorry for the unfortunate experience you had during your stay with us. We have strict policies where we prohibit smoking in some areas, so we are sorry for the inconvenience you encountered while here. If you would like to discuss this further, please feel free to reach out to our front desk. Sincerely, Hotel Management
The restroom had a roach in it. The kitchen sink had small black ants or some type of black bugs. The sofa bed would not retract after letting it out once and the mattress had what appeared to be an old large blood stain. The restroom light bulb went out and I reported these things to the front desk. The young lady said someone would replace it the next morning. No one ever came. I called back that next day and the young lady on the next shift said the work order or documentation was never put it. I never had a maid day. I h... read more
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
HOTEL OVER-BOOKS; DON'T TAKE A CHANCE! A Group of 12 traveling the Natchez Trace Parkway booked this hotel back in January. When we arrived at the hotel on 5/26/18 they informed us that two of the couples did not have a room because they over-booked and there is nothing they can do for us. I called Corporate office and spoke to Jeff that seemed to be helping us. He set us up to have the whole party move across the street to the Staybridge (book there, very nice). 4 couples decided to go with Jeff telling us the rooms will be... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Awful policies, overbooks On January 15 my hisband and myself along with 5 other couples booked rooms at this hotel for a Memorial Weekend trip. Over 5 months in advance. We showed up to check in and the first couple didnt have a room. When they asked if there were any open they qere told no they were already overbooked. They went to call the company they booked through while the rest of us checked in. Myself and 1 other checked to makes sure the 5 remaining couples had rooms and the girl at the desk confirmed we did. So we ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Donald, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Horrible smell, appliance did not work First off the whole experience was horrible. My first room (because I requested a new one) was horrible. There was gloves in the bed, the smell was horrible, and the stove was broke. the staff was nice except for the maintance guy that wanted to have a 30 min conversation complaining about the job. My second room was better but the stove was still broke and the tube looked horrible. I won’t be here again. Good luck if u book, you have been warned
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.