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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place This hotel was great, it's right down the street from north park mall and walmart. The rooms were clean. Kitchenette was a plus. I loved it, wifi was fast but no wired internet port.
Business response:
James - Thank you so much for posting a review of our hotel. It’s great to hear that you enjoyed your clean room, free Wi-Fi and fully equipped kitchen. As well, I’m glad that you found our location to be convenient. We look forward to seeing you in the future, should your travels bring you back to our area.
Cheap My room was very dingy and smelled. The carpet was stained and the bathroom looked like all they did to clean it was wipe a cloth over the counter
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team and we are focusing on detail to ensure every room is thoroughly cleaned. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Nice room, but.... Our room was OK but suffered from poor maintenance and sloppy workmanship. Also, during the night the room filled with cigarette smoke from somebody smoking in the hallway (our room was non-smoking). At 1:30 am the fire alarm went off and kept sounding for 5 minutes and again went off 20 minutes later. There was no fire. This was not the fault of the hotel, but didn't make for a good night's sleep. I might stay there again but it won't be my first choice.
Business response:
Thank you so much for sharing your experience with us. I apologize that you encountered maintenance issues with your room. As well, I am sorry that your room smelled like cigarette smoke during the night. I will meet with our maintenance and housekeeping staffs to ensure that these issues are properly addressed. Also, I apologize that you were disturbed by the fire alarm during your stay. Your feedback will be useful as we continue to improve our guest experience. We look forward to welcoming you back in the future.
I do not recommend this facility. Made a last minute reservation and ended up booking it the following day. Upon arrival, I was informed of the mix-up. The staff gladly accommodated. When my gf and I enter the hallway, it smelled SOUR. When we entered our room, no sheets on the bed and the phone didn't work to call the front desk. I had walk back up front and they came to make the bed. Next day I went to take a shower and THERE WAS NO SHOWER CURTAIN. last but not least, the breakfast consisted of oatmeal snacks, muffins, ora... read more
Business response:
William - I received a copy of your review, and wanted to take a moment to personally respond. I am so glad that we were able to accommodate your reservation, regardless of the mix-up. Still, I sincerely apologize that the hallway had an odor and your room did not meet our company's high standards. As this hotel's manager, I can assure you that I our staff has replaced the shower curtain in your room and we are working to enhance our cleaning services so that issues with odor and bedding you experienced are not repeated. I a... read more
Feels like section 8 housing The toilet was dirty, burnt food in the oven, stains on the chair and carpet, nowhere to place the luggage Nd broken outside doors. No wonder they require payment before you see the place.
decent hotel Was for a quick meeting. Room was clean. Took a while to get checked in but acceptable.
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.