This profile has been claimed by the business owner or representative.
Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where to begin,the back entry door wasn't locked,we simply walked in.Door to our hotel room was shaky and not secure.Whenever someone close their door from across the hall,my door would move.we were told we had to pay for housekeeping,no clean linen or towels were given after a 3day stay.The pillows were cheap and the sheet ,I mean comforter/Duvet was so thin. The hallway and room had an stuffy smell.The building needs to be updated and remodeled.I would never stay there again
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your experience was not to our company’s high standards. I discussed your comments with the team, and we are ensuring that all doors are properly secured and that we are clearly communicating our amenities during guest arrivals. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Felt very unsafe in this hotel. Where do I start. Room stink like urine. A/c did not work had to be moved to a different room. It stunk like urine also, no door on the closet, the a/c unit leaked all over the carpet so walked through wet carpet, a guy was urinating in the trash can in the hall. Breakfast what breakfast? No drinks and had a choice of a prepackaged muffin a piece of fruit ( would have been afraid to eat it), or a granola bar. Would not recommend at all. Never felt so unsafe
Business response:
Terri - Thank you for providing us with details about your stay. The condition of the rooms you described is unacceptable, and I sincerely apologize for your experience. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.
Disgraceful This place was a joke. Evev the hallways reeked of smoke as did our "non-smoking" room. Don't know how many guests were there, but, breakfast was one muffin for all of us!
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed to hear about the odor issues you experienced. Please accept my apology. To prevent this from happening again, I will be working with our housekeeping staff to better eliminate smoke odors and will make sure we are closely inspecting rooms. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I traveled a very far distance to stay at this hotel. I called in advanced and informed the staff that I was going to require a late check-in. I tried for an hour and a half to get someone to the office with know success. After departing, I called Hotels.com and they were able to reach someone only after I checked into another hotel.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you tried for an hour and a half to get someone to the office with no success. In response to your feedback, I am working with my team to make sure that they are checking the telephones during their shifts. We will continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never again. There is no elevator. I was given a room on the 3rd floor. After carrying my luggage up 3 flights, the room was not ready for a guest. The fixtures in the tub had been removed. I had to go back down 3 flights of stairs, with my luggage, to let them know. They gave me a room on the 2nd floor. I go up the stairs with my luggage, just to find that this room was also not ready for a guest. It was being worked on. So I had to go BACK down the stairs, WITH my luggage, to get a 3rd room. This was on the 3rd floor! Back... read more
Business response:
Thank you for providing us with details about your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is making sure that all rooms are ready for check-in upon guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
make over. The night shift had very bad attitude. but the morning shift tried to make me comfortable. the hotel needs a make over bad.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you experienced service issues during your stay and that the appearance of our hotel was not what you expected. In response to your feedback, I am working with our corporate office to make some changes at our hotel as well as coaching our staff to ensure that each guest is provided with professional customer service. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experien... read more
Bad Room was not clean when we walked inn we had to leave and wait to have the room clean looked like someone had just got out of bed and the lady at the front desk was very rude to me and other guest I was about to call some that day to report her
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that your room was not ready upon check-in. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team is thoroughly cleaning and checking rooms as guests check out as well as reviewing our check-in process. I will also be coaching our front desk staff on providing respectful and professional service to every guest. Thank you very much for bringing this to our attention. Thank you for choosing Extended Stay Hotels. ... read more
its affordable but hardly memorable or anything commendable.
Business response:
Your review for our hotel was recently brought to my attention. While I appreciate your comments about the value of our hotel, I am sorry to hear that we did not exceed your expectations. To make sure this doesn't happen again, I am working with my staff daily to ensure every guest receives a clean and comfortable room with great service. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S.... read more
Bad Could not get the room they said it was for the next night an not the night I want it an they couldn't give me a room so I had to go to another hotel .
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that the room you booked was not available. As this hotel’s manager, I can assure you that I have discussed this communication breakdown with our staff and am working with them to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.