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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE EXPERIENCE, UNPROFESSIONAL STAFF! My stay was HORRIBLE! I stayed here last year and it wasn’t bad, not great but wasn’t bad. I felt it could’ve been better but not as bad as this stay. I felt violated because they came in my room when I wasn’t in there because they accused me of smoking. They accused me, not once, but twice. Then I felt like they purposely waited until I left that morning to go through my room. I was gone the whole day and the GM called with the biggest attitude and was very short. I was in an all d... read more
Business response:
Thank you for taking the time to review our hotel. We cannot apologize enough for the poor service you received. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Terrible Customer Service The front desk representative was very rude and disrespectful. When I asked for clean towels she told me I can go to my room, get the dirty towels and bring them down. When I asked for clean bed linen, she told me that I’ll have to take the linen off myself, bring it down, get new linen and then make up my own bed. When I asked more questions about the policies, she raised her voice, slammed a card on the front desk and told me if I didn’t like then I can call in the morning. This was already the se... read more
Business response:
We appreciate your valuable feedback. Please accept our apologies for the front desk associate who impacted your experience in a negative way. Our goal is to provide 100% guest satisfaction, and we are taking steps to ensure we meet that goal with every guest! We hope you will consider staying with us in the future. Sincerely, Hotel Management
Less than expected The location was very convenient in Ridgeland. The hotel can use some serious upgrades. There wasn't any amenities to speak of. Even the grab and go breakfast was a couple packs of oatmeal in a brown bag. There weren't any utensils in the room despite there being a kitchen. Supposedly there were supposed to be utensils and glasses in the room. The room was comparitively clean except for the pull out sofa bed's mattress was filthy and stained. We had to double the sheets just to make it comfortable to sleep... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Noise The doors outside slammed shut a number of times and for some reason the people in the room above ours were thumping about.
Business response:
Yvonne, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Highly disappointed in my stay My family and I checked into hotel, the first room we was given the pullout mattress was dirty and full of stains. The front desk person moved us to another room, there was no phone jack in the phone and we had to repeatedly ask for extra towels.
Business response:
Lazarius, thank you for being our guest and for the feedback. Although you liked our convenient location, we apologize for the cleanliness issue you had in your room and that you were unhappy with the value we offer. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Since... read more
I will never stay here again. I reserved my room three weeks in advance at one price but when I checked in the total was $30 extra. House keeping isn't included so you have to pay extra for that. We have to ask for tissue because none was in the bathroom. The lady at the front desk was rude. We had to ask for blankets and pillows for the pullout bed.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback is appreciated as it will be helpful in improving our future guest experiences moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Thin walls :( The check in ladies were very nice. We were in a room on the second floor. The room above ours was stomping around all night. We were startled awake early morning around 6am to a lout object that dropped on the floor in the room above us. Then what sounded like a vacum ran in that room around for awhile. My husband got up to check the peephole and lock the safety door lock due to the loud noises around the room. The room was clean. Bathroom tub was crusty. Housekeeping had us go to the 1st floor to pick up plat... read more
Business response:
Jasmine, thank you for staying with us and for your candid review. We apologize for the noise issues you experienced during your stay and for failing to resolve this your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve and we assure you we will. We hope we have the chance to make it up to you. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Business response:
Virginia, thanks for taking the time to post your feedback. We apologize for not being at our best and hope you will give us an opportunity to provide you with the better experience on your next trip to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.