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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was eaten alive by bed bugs. This is completely unacceptable.
Business response:
Thank you for sharing your concerns with us. We are unhappy to know how uncomfortable you felt in your room and regret the inconvenience caused to you. Please know that we will have the room occupied by you professionally inspected and treated as a precaution. We hope to receive an opportunity to regain your confidence in us. Sincerely, Hotel Management
Dirtiest hotel First room given had roaches reported it then was given another room where the toilet didn’t work and also had roaches decided to just hit the road because it was the dirtiest place I ever been in.
Business response:
Thank you for visiting our hotel. Please accept our sincere apologies regarding the cleanliness issues in our rooms. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean accommodations. We have also contacted our pest control provider to address the roach problem as quickly as possible. We value your business and hope that you will give us an opportunity to provide you with a better stay the next time that you return to our area. Sincerely, Hotel Management
I needed to cancel my stay for one night because I missed my flight, it was for military leave. Not only did I not get any type of partial refund but NO refund at all. Poor services and rude staff.
Business response:
We truly regret the unfortunate instance which led to the cancellation of one night. We can understand your disappointment and are concerned that you met with anything but exceptional hospitality. Our entire team has been informed and we will ensure all our guests are served with excellence. We thank you for your services and hope you will give us another opportunity to make a good impression. Sincerely, Hotel Management
First room smelled so strong of mold and mildew i had to move to a different room. Second room was better but was dusty, dirty cabinet drawers, an iron that leaked water all over my clothes, and a huge stain in the middle of the floor. Even the “Continental Breakfasf” was just coffee, hot water, and oatmeal packets. Front desk staff were very nice and helpful, though. Would not rebook with this hotel.
Business response:
Please accept our sincere apology for the difficulties you encountered in both the room. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We app... read more
I did not like anything about this place. They gave my room away, made me paid for it anyways. Place me a different room that was smelly and the bed sheets appeared dirty.
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. We regret the cleanliness issue you experienced in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Thank you for your feedback as it can help to improve our service. We do hope that you stay with us again on your next trip. Sincerely, Hotel Management
Blood stain on sheets when i was going to bed. A/C didnt cool.we
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.