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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is what it is Place is what it is a long stay hotel
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We understand that long-term accommodations can offer a different kind of experience, and we appreciate your perspective. It's always our goal to provide a stay that supports comfort and convenience, whether for a short visit or an extended period. We value your feedback and hope to have the chance to welcome you again for an even better experience. Sincerely, Hotel Management
When I arrive to the property, the girl at the front counter, notified me that the room that I had reserved was not available so my arrangements needed to be adjusted to what they had which was not what I had reserved. Then upon entering the room, I noticed that the lights and outlets did not work. Additionally, the back door had no lock on it so anyone could access the hotel at any moment. The hallways were full of trash. When I brought the nonworking lights and outlets to the hotel concierge attention, they told me that th... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about the inconveniences you encountered during your visit. This is not the experience we aim to provide, and we regret that your expectations were not met. Your comments have been shared with the appropriate teams to ensure necessary improvements are made. We appreciate your remarks and hope you'll consider giving us another opportunity to offer you a more comfortable and seamless stay in the future. Sincerely, Hotel Management
Horrible! Room was filthy. Tub was still dirty from previous stay. There was trash & leftover items under the bed. Pull out mattress has what looked to be mold on it. The iron was broken and there wasn’t any lightbulbs in the lamps beside the bed. There was not a breakfast. All that was offered was packaged muffins and coffee.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay and appreciate your comments. Cleanliness and comfort are top priorities, and we're committed to addressing any concerns to maintain our high standards. We're also grateful for your input regarding breakfast offerings, and we'll work on improving the selection for future guests. We hope to provide you with a more pleasant experience next time. Please know that your feedback is valued and will be used to help... read more
Drove 832 miles , 14 hours to get down to Florida got to the hotel , to me and my families surprise, our room was cancelled, with no call or any kind of a notice, so at 4:00 am with fout children we had to find a different hotel in a hurry
Business response:
Dear Guest,Thank you for taking the time to share your experience. We sincerely regret the distress caused upon your arrival and understand how difficult that situation must have been, especially after a long journey with your family. This is not the kind of service we aim to provide, and we apologize for the disruption to your plans. Your feedback is important and will be carefully reviewed to help prevent similar situations in the future.Sincerely,Hotel Management
People being to loud
Business response:
Dear Sethan,Thank you for your feedback. We sincerely apologize for the disturbance caused by the noise during your stay. We understand how important a peaceful environment is for a comfortable experience, and we regret that this was not your experience. Your comments have been shared with the team to ensure better monitoring of noise levels and enhance guest comfort moving forward.Sincerely,Hotel Management
This hotel was very unkept.
Business response:
Dear Marcus,Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations and that you found the condition of the property unsatisfactory. Maintaining a clean and well-kept environment is a priority, and we apologize that this was not reflected during your stay. Your comments have been shared with the appropriate teams for immediate attention. We truly value your input as it helps guide our efforts to improve the overall guest experience. We hope you might consider giving us another ... read more
Not clean
Business response:
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. Cleanliness is important, and your comments have been noted for review by the appropriate team. We are continually working to ensure a more comfortable environment for all our guests and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.