This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was comfortable and air conditioner was good, the carpet was dirty, outdated appliance and need updated plumbing. Inconveniences check in and out. Maintenance not available after hours, no rolling cart available
Business response:
Dear Guest, Thank you for sharing your experience with us. We are glad to hear you found comfort in the room, though we truly regret that other aspects didn’t meet your expectations. We understand how frustrating it can be when certain amenities aren’t readily available or when the condition of the room falls short. Your comments help us identify areas for improvement, and we will share your feedback with our team. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring y... read more
The cleaning was really bad it was hairs all over the shower looks super dirty and the room smells like pee
Business response:
Dear Jhonny, Thank you for bringing this to our attention. We sincerely apologize for the condition of your accommodations and understand how disappointing your experience must have been. Cleanliness is a priority, and your feedback will be addressed with the appropriate teams to ensure immediate corrective steps. We genuinely regret that we fell short during your visit and hope you'll consider giving us another chance to offer you the comfort and quality you deserve. Sincerely, Hotel Management
Hotel precisando de muita manutenção e reforma não recomendo
Business response:
Dear Renato, Thank you for your feedback and for staying with us. We appreciate your comments and regret that the condition of the property did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your observations are important to us and have been shared with our team as we continue working toward improvements. We hope to welcome you back for a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
Good
Bathroom was filthy and there were still dirty wash clothes in the shower from previous people. I was moved to a new room and the new room also had a dirty bathroom and the pillow cases were dirty. I am very upset. Extended stay is not wanting to give me a refund. I did not end up staying there and I left. It was disgusting.
Business response:
Dear Kiaira, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. We are sincerely sorry that you had to leave us earlier due to these aspects. We will address this matter with our housekeeping associates to ensure this does not happen again and that our guests arrive in well-kept and welcoming accommodations. We hope you will consider giving us another opportunity to host you in th... read more
Front desk was very friendly and helpful, but the whole floor we got put on had a very off putting smell.
Business response:
Dear Eric, Thank you for your kind words about our team—they will be glad to know their efforts made a positive impression. We are truly sorry to hear that an unpleasant odor impacted your overall stay. Please understand that we are addressing this with our housekeeping and facilities teams to ensure a more comfortable environment moving forward. We’d love the chance to welcome you back for a better experience in the future. Sincerely, Hotel Management
Unsatisfactory We came to a family function and never got told we had to pay another 100.00 and get it back with in 30 days. got there had to take our own linen to our room in a garbage bag..Thought we was getting 2 beds and got a pull out bed that all u felt were the springs when laying in it.Took a elevator and there was blood droplets in elevator floor and on first floor getting off elevator..Very loud and running in hall ways.Thank god it was only one nite..
Business response:
Dear Trisha, Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations and regret the inconvenience you encountered during your visit. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. Your concerns have been shared with the appropriate teams to help us improve. We hope you'll consider returning for a more comfortable and seamless stay in the future. Sincerely, Hotel Management
Excellent, stay.
Awesome nights.
Business response:
Dear Jeanette, We are delighted to hear that you had a great stay! It’s always wonderful to know our guests enjoyed their time with us and felt comfortable throughout. Thank you for choosing Extended Stay America—we truly appreciate your kind words. We hope to welcome you back again soon for another relaxing visit! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.