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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken door locks, smell of drugs throughout entire inside and outside, no presence of staff after 7pm, room absolutely disgusting, stains on walls, stains in shower, broken room amenities, loud rooms from people who appear to live there, people coming and going that aren't staying there, not enough parking lot lights. Will never stay at this brand hotel again. Completely unsa.
Business response:
Dear Jeremy, We are sorry to hear about the service and maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with the appropriate team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We appreciate you taking the time to bring this to our attention and are grateful for your patience. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Managem... read more
I was supposed to write this review when I returned from my trip, but I got sick three days later. I will not be staying at this hotel again. I've stayed at many nice extended-stay hotels, but this one did not meet my expectations. Checking in was easy, but when I got to my room around 7 or 8 PM (I can't remember the exact time), I dropped off my things and left. When I returned, I noticed a terrible odor in the room. The front desk basically said there was nothing they could do about it because I booked through Expedia. It ... read more
Business response:
Dear Michele,We deeply regret the discomfort and inconvenience you experienced during your stay. The issues you encountered, including the unpleasant odor in your room, stained furniture, and unsatisfactory bathroom conditions, are unacceptable and do not meet our standards. We apologize for the lack of assistance from our staff and understand how this compounded your dissatisfaction. Please be assured that we are taking immediate action to address these concerns, including enhanced cleaning protocols and staff training to i... read more
Baño muy sucio y lleno de hongos...
Business response:
Dear Ricardo, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
The staff at night was not very friendly. There were people slamming doors all day and night. Missing light bulbs tub was nasty toilet seat was loose. Phone and alarm clock not even plugged in. Tv remote didn’t had to get another one from the front desk
Business response:
Dear Daniel,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the room’s condition, noise disturbances, and your experience with our night staff. This is not the level of service we strive to provide. Please know that your concerns are being addressed, as we are committed to improving our facilities and guest experience. We understand how these inconveniences affected your stay, and we truly regret falling short of your expectations. We hope you’ll consider... read more
The hallway smelt entirely of weed on the second floor, carpet was filthy and flooring sent as if it had putts underneath carpet. The room itself was fine but you could hear just about everything going on in the hotel. Couldn’t fall asleep till almost 2am from footsteps being heard all night to doors opening and shutting.
Business response:
Dear John,Thank you for sharing your feedback with us. We're glad to hear you found your room satisfactory, though we're disappointed to learn about the issues you experienced during your stay. We take cleanliness and noise concerns seriously, and we appreciate you bringing these matters to our attention. Your comments will help us improve our services moving forward. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.