Extended Stay America - Jacksonville - Deerwood Park

Business response:

Dear Linie, Thank you for your lovely review of our Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are thrilled we met all your expectations on this visit. We thoroughly enjoyed having you as our guest and look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Tabitha, Thank you for choosing us. It is glad to know that you had a pleasant time with us. We appreciate you pointing out particular items that you loved and also areas where we can improve. We agree with you that our accommodations, while well-maintained, need updating. Also, we are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. We are committed to offering the best ex... read more

Business response:

Dear kevin, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We also apologize for not living up to our commitment to clean, fresh accommodations. We are working with our housekeeping department to ensure th... read more