Extended Stay America - Jacksonville - Deerwood Park

Business response:

Dear Tabitha, Thank you for choosing us. It is glad to know that you had a pleasant time with us. We appreciate you pointing out particular items that you loved and also areas where we can improve. We agree with you that our accommodations, while well-maintained, need updating. Also, we are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. We are committed to offering the best ex... read more

Business response:

Dear kevin, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We also apologize for not living up to our commitment to clean, fresh accommodations. We are working with our housekeeping department to ensure th... read more

Business response:

Dear Elizabeth, Thank you for choosing Extended Stay America for your recent visit to Jacksonville. We are glad you enjoyed most of your stay; however, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Si... read more

Business response:

Dear Brandy, Thank you for taking the time to review our hotel. Our team strives to ensure an exceptional experience for each guest. We are genuinely sorry your room did not meet your expectations, and that inconvenience gave you a less favorable impression of our hotel. We have shared your comments with our team so we can take the appropriate action moving forward, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectation. Please accept our apologies for the overall disappointing experience. Our priority is to provide our guests with a clean, fresh environment, and we regret if we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Also, we have instructed our maintenance team to review their process to keep everything in working condition. We appreciate your constructive f... read more