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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Staff is kind and professional they are great about linens and towels and anything that you need for your room. They charge $100 deposit but if you do what you're supposed to do and leave the room in good condition like it was when you came in then they return your deposit.
Business response:
Dear Kiki,Thank you for your positive feedback regarding our staff's kindness and professionalism. We’re pleased to hear that you found our approach to linens and towels to your satisfaction. Deposit is a standard industry practice, and we appreciate your understanding. We strive to provide a comfortable experience, and your cooperation in leaving the room in excellent condition helps us achieve that. We look forward to welcoming you back on your next visit to Extended Stay America.Sincerely,Hotel Management
Had to wait nearly an hour to check-in. When I did, the room I reserved was not available and I was forced to accept a room that smelt like paint but had the filthiest bathroom. Would not recommend unless you’re short on cash
Business response:
Dear Nickaria,We sincerely apologize for the inconvenience you experienced during your stay. A long wait at check-in and not receiving the reserved room is frustrating, and we regret that the alternative provided did not meet your expectations. Cleanliness and guest comfort are top priorities, and your concerns will be addressed with our team to prevent future occurrences. We appreciate your feedback and are committed to improving our services. We hope you will consider giving us another opportunity to provide you with a mor... read more
Will stay there again Minus the cold weather the trip was definitely pleasant shout to the location the up keep was fine the staff was kind and courteous the check in and check out was efficient only thing I would say is get the key card pad fixed on the main entrance cause when I got stuck outside in the cold that was funny but not cool but the night desk worker was friendly we both laughed bout it
Comfortable beds
Business response:
Dear Michael,Thank you for including Extended Stay America in your travel plans. We're delighted you had a pleasant stay and found the beds comfortable. A good night's sleep is essential, and we're glad our accommodations provided the comfort you were looking for. Our team strives to ensure that every guest has a cozy and enjoyable experience, and it's wonderful to know that this aspect of your stay met your expectations. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
Musty smell The room has a musty, wet smell. There was no trash can in the room. The electrical outlet was missing the cover where the tv was plugged in. The bath tub was so dirty we put a towel in the tub so we could stand in to take a shower. There is not continental “breakfast” it’s a blueberry or chocolate muffin the sofa bed was torn with foam coming out the bottom
Business response:
Dear Derrick, Thank you for providing your valuable feedback. We endeavor to ensure our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. Furthermore, your valuable input regarding our breakfast offering... read more
Tub needs replacing suspicions activities outside locked doors propped open
Business response:
Dear Brian,Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations. Your concerns regarding the condition of the tub and safety issues are taken seriously, and we will address them with our team to ensure improvements are made. We also understand your concerns about outside activities. Please know that we are committed to maintaining a safe environment for all guests. Your feedback is important to us, and we will work diligently to prevent these issues from recurring. We hope to... read more
Never again and I need my refund please Didn’t get the room and I’m so glad. Low grade on cleanliness and appearance
Business response:
Dear Leonardo,Thank you for sharing your feedback. We deeply regret that your experience fell short of expectations. We understand your concerns regarding the room’s condition, and we are committed to ensuring clean, well-maintained accommodations for all guests. Regarding your refund, it is typically processed automatically within a few business days, depending on your bank and the type of reservation. We recommend tracking the status for your peace of mind. Your feedback is invaluable, and we will take it into account as w... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.