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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets had not been changed. Found dried blooded on the sheets. They say they offer continental breakfast and they had coffee and instant oatmeal. No cereal no juices no fruit... nothing!! Came on vacation to relax by the pool and it was closed. Worse place I’ve ever stay..
Business response:
Dear Samantha, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness issues with the sheets and the limited breakfast options during your stay. We understand your disappointment regarding the pool closure. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to exceed your expectations in the future. Sincerely,Hotel Management
N/A
Business response:
Dear tonita, Thank you forchoosing us. We apologize for any inconvenience caused during your stay. We are disappointed to hear that we fell short of your expectations. Rest assured, we take your feedback seriously and will address this issue with our team to ensure improvements are made. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management
Pool not open
Business response:
Dear Luciano, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the pool not being open during your stay. The safety and satisfaction of our guests are our top priorities, and we understand the importance of having access to all advertised amenities. We will investigate the issue promptly and take necessary measures to ensure that the pool is available for our guests to enjoy in the future. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management
The property was disgusting. The hallways smelled like pee and dirt. The room was barely cleaned (meaning beds made only). Counters were dirty and not even wiped down. The bathroom wasn't cleaned and had feces all over the inside. Terrible place. The only good thing I can say is that the front desk ladies were nice.
Business response:
Dear Christina, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect the standards we uphold. We are addressing these concerns with our housekeeping team immediately to ensure a thorough and satisfactory cleaning process. Your feedback is invaluable, and we appreciate your recognition of our front desk staff. We appreciate your understanding and hope to provide a smoother experience on your next visit.Sincerely,Hotel Management
The rooms were dirty and missing doors to cabinets, tv broken.
Business response:
Dear Dama, Thank you for bringing these issues to our attention. We apologize for the cleanliness and maintenance concerns you encountered during your stay. Your feedback is valuable, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Roaches found in room and no refund !
Business response:
Dear Austin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Complete GARBAGE! Never again. Old, old old! Don’t let the lobby or the pics online trick you. The light at sink didn’t work. Water pressure at sink so low. Furniture was old & has scuffs all over it. Room had this weird smell, not musty but not fresh either. We went to Target to get a Glad Plug-in. Shower tub needs to be refurbished. Looked old and dingy. The tub mat was dingy & looked dirty. The 1 Light in room was so dim. Laundry room out of order. Front desk staff extremely RUDE! Bkft was mini muffins and coffee. Laminat... read more
Business response:
Dear Tara, Thank you for sharing your experience with us, and we apologize for the inconveniences you encountered during your stay. We are committed to providing a comfortable and pleasant experience for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable, and we are addressing the issues you mentioned to ensure improvements are made. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.