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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After traveling 16 hours and ready for a clean room to rest in, we checked in and The hallways smelled awful! There was signs everywhere about it being a non smoking facility and that’s all you smelled. The room smelled awful, rips and stains in the carpet! Hair in the shower! Awful experience!
Business response:
Dear Crystal, Thank you for bringing this to our attention. We apologize for the inconvenience and disappointment you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. We are addressing the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Needed sheets for pull out couch was told to go down and get them from front desk, pool not working but didn’t know until after check in, advertised for breakfast but only have oatmeal packets, we couldn’t get extra pillows, no hairdryer.
Business response:
Dear Melanie, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel M... read more
Very disappointed is an understatement The lady upon check in was rude and continued to be rude on each shift after that as well. Many different things were broken like the pull out couch. Was not offered roll away bed till next afternoon. Carpets were nasty with many stains and burn holes , towels were stained... had no toilet paper in facilty for over 2 days had to go purchase my own. Was never offered any solution till a couple hours before check out.Keys many times didnt work had to get them redone. Just kept being told ... read more
Business response:
Dear Leah, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We're committed to addressing these concerns and ensuring that every gu... read more
Did not like that you had NOTHING in our kitchenette area and had to get EVERYTHING from the front desk. There wasn't even a wastebasket in bathroom and you had to save your trash and take it out YOURSELF. Each morning there was NO grab and go food available due to it ALL being stolen by other guests who did not respect that grab and go does not mean grab it all. Had to switch rooms due to my original room not being furnished like the room I had booked. No sofa bed, ironing board, there was only ONE chair and none for the ki... read more
Business response:
Dear James, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
Waist of Money As soon as we walked in it smelled like people were smoking Pot. Beer can laying on the ground in court yard area. Requested not to be on 1st floor but that’s where they put us. Kitchen was nasty. Dirt all over the counter. Girl at front desk did not give us linens or pillows for the pullout couch. Had to go back to desk. She told me she had no pillows and I had to tell her I booked a room for 6 and she could go get from another room. Pull out couch was wore out and smelled very musty. Crappie service and a cr... read more
Business response:
Dear Tim, Thank you for your review of our hotel. We sincerely apologize for the subpar experience you encountered during your stay. Your feedback regarding cleanliness, room allocation, and service is deeply concerning and does not reflect our standards. Immediate measures will be taken to address these issues and ensure a more pleasant stay for future guests. Please know that your comments have been taken seriously, and we appreciate you bringing them to our attention. We hope to have the opportunity to regain your trust i... read more
Do not stay here Do not stay here. There is no "free breakfast". Rude service, smells like weed, smoke and urine.
Business response:
Dear Guest, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
The room had no remote control for the tvs. No garbage cans, the kitchen stove was dirty.
Business response:
Dear Adriana, Thank you for taking the time to review our hotel. We aim to surpass the expectations of our guests, and we apologize for not achieving this goal in the areas you highlighted. Your feedback is valuable to us, and we will share it with our team to improve our guest experience. We hope to have another opportunity to earn your trust and provide you with a more satisfactory stay. Wishing you all the best for your future travels.Sincerely,Hotel Management
Manager was very helpful nice
Business response:
Dear Brittany, Thank you for your recent stay at Extended Stay America. We're delighted to hear that our manager was able to assist you effectively during your stay. Providing exceptional service and ensuring guest satisfaction are our top priorities, and it's wonderful to know that our team member met your needs with kindness and helpfulness. We appreciate your positive feedback and will be sure to commend our manager for their outstanding assistance. We look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.