Extended Stay America - Jacksonville - Deerwood Park

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad to know you were pleased with one of our cordial front desk associates and that your time was us was a pleasant one. However, we are sorry for the trouble you had with the shower and the inconvenience this caused. Your comments have been shared with our maintenance team to make the necessary repairs immediately. We value your feedback and hope this isolated incident will not deter you from choosing to stay with us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jennifer, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Janet, thank you for choosing Extended Stay America. We are glad you had a great stay and that you slept well on our comfortable beds. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Angela, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the difficulties you had with your key card. Your feedback has been shared with our front desk team so that they can look into the matter and ensure we are consistent with our service delivery. Also, we are taking precautionary measures, so what you observed will be reviewed with the team. We appreciate your business and hope to welcome you back soon for a better experience. Sincerely, Hotel Management 

Business response:

Deborah, thank you for being our guest. We are pleased to know you liked our associates, but we are sorry you were unhappy with your room. We wish we had the opportunity to resolve the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Tekira, thank you for staying with us. We apologize for the issues you mentioned and would like to share that this has already been addressed with our team. We hope everything else about your stay was pleasant. It was a pleasure to have you, and we would like you to visit again for a better experience. Sincerely, Hotel Management