Extended Stay America - Jacksonville - Deerwood Park

Business response:

Dear Jenny, thank you for the kind comments regarding our service, especially from Clarissa. However, we are disappointed you had issues with water in your room. We have informed our team for review and proper action. Also, the 100$ deposit is refunded within 14 days post departure. If you don't get it within this time, please contact us at the front desk so we can assist you. We welcome another opportunity to show you this does not meet our high standards and appreciate the feedback and hope to see you the next time you vis... read more

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jed, thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next visit to Extended Stay America! Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We are glad to know you had an overall good stay. Although we never want to disappoint any of our guests, we apologize for the negative experience you had. Please know that in-room amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We would also like to mention that the incidental hold will be refunded back to your account, and this can take ... read more

Business response:

Lisa, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management