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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD EXPERIENCE BAD BUGS The bed sheets where filthy and even worst there where bed bugs when i mentioned to the front desk all they say sorry I just hope that I didn't bring any bug's to my house i have kids and it be terrible think
Business response:
Ramirez, thank you for leaving us your feedback. It was disappointing to read your comments, and we regret knowing you felt uncomfortable in your room. We would like to inform you that the room you had occupied will be professionally inspected and treated as a precaution. Moreover, it was good to know our team compensated for the inconvenience caused. Please consider allowing us to welcome you for an exceptional stay in the future. Sincerely, Hotel Management
THE BEST This is the best hotel i have ever stayed in. The front desk and house keeping couldnt be more on point and available with a smile. Went out of their way to accomidate!!
Business response:
Katie, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our associates went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with the staff mentioned. We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
Room was filthy front desk person neber there, broken fixtures, no garbage cans at all. Never going back
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. Also, we will remind our front desk staff to be more diligent going forward. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
Dirty. Rundown. First room hadn’t been cleaned. So they “upgraded” me to a queen that was dirty. It was a double at the elevator and exit and super loud. It was so dirty I bought my own sheets and pillow at Target. Shower and tub with mold and sink dripped all night. Horrible.
Business response:
Allie, thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Reserved a king size bed however what they gave me was a twin size bed in a handi-cap room totally unacceptable!!!!
Business response:
Ranson, thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Okay for One Night I only stayed for one night. I don’t think I’d want this place for an “extended stay”. The walls are thin, and I could hear people in other rooms as well as a dog barking early in the morning. Furthermore, the burners on the stove are unclean; I wouldn’t want to cook there.
Business response:
Karen, thank you for choosing us for your overnight stay. We are sorry for the noise issue you experienced during your stay and regret the inconvenience it caused. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Also, your comment regarding the cleanliness of the stove will be shared with our housekeeping team so that corrective measures can be taken. e hope you will give us another ch... read more
Elevator broken, not even one hanger for clothes in the closet, stairway smelled of trash The staff was super nice though, just a shame that the hotel itself was seemingly breaking down
Business response:
We truly apologize for the many difficulties you faced during your stay with us. We are also sorry for the maintenance and housekeeping issue you experienced. Your comments were shared with our appropriate department, and the problem has since been corrected. Kindly note, all the in-room amenities are available at the front desk and it’s complimentary. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
No staff at front desk charged me twice. People hanging out in the parking lot
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many challenges during your stay with us. This is not the level of service we are accustomed to providing. We are deeply sorry we disappointed you. We will be sharing your comments with our entire staff, and we will take the appropriate action to prevent these issues from happening again. Please feel free to reach out to our front desk as our associates will be happy assisting you further regarding the chargers. We hope you will give us ano... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.