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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE!!!!! DO NOT come to this hotel. I was traveling with my wife,3year old girl and newborn boy. Pulling into this hotel the first thing I noticed was the junkies standing by the door trying to get a free room although the outside did look clean and up to date. Checking into the hotel it was a hassle just to get 3 towels! Walking into our room the god awful smell of urine almost made me take the kids to sleep in the car being it was so late and hard to find another hotel. Walking into our room in the beggining our keys di... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort and challenges you faced, especially while traveling with your young children. Your concerns about the condition of the room and the service you received are deeply troubling, and we regret that your stay was far from what you expected. We understand how frustrating this must have been, particularly with maintenance and staff availability. Please know your feedback is valued and will be used to help create a better environment for fu... read more
People live here and you get what you get with that. When we checked in, there were a couple of russian guys at the front desk checking in with "escorts". The hallway to our room smelt like straight pot. The bed was awful and i slept in the recliner for the two nights we were there. The staff was very understanding and friendly and gave me a partial refund for the inconvenience. The parking lot needed a good cleaning and people had their laundry out on their cars overnight. Lots of food choices nearby
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear your stay was impacted by issues that made you uncomfortable, and we truly regret that the room conditions did not meet your expectations. We’re grateful you found the staff understanding and responsive, and we appreciate your recognition of their efforts. Your feedback is important to us and will be used to help enhance future guest experiences. We hope to welcome you back for a more pleasant and restful visit. Sincerely, Hotel Manageme... read more
When I arrive to the property, the girl at the front counter, notified me that the room that I had reserved was not available so my arrangements needed to be adjusted to what they had which was not what I had reserved. Then upon entering the room, I noticed that the lights and outlets did not work. Additionally, the back door had no lock on it so anyone could access the hotel at any moment. The hallways were full of trash. When I brought the nonworking lights and outlets to the hotel concierge attention, they told me that th... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about the inconveniences you encountered during your visit. This is not the experience we aim to provide, and we regret that your expectations were not met. Your comments have been shared with the appropriate teams to ensure necessary improvements are made. We appreciate your remarks and hope you'll consider giving us another opportunity to offer you a more comfortable and seamless stay in the future. Sincerely, Hotel Management
Horrible! Room was filthy. Tub was still dirty from previous stay. There was trash & leftover items under the bed. Pull out mattress has what looked to be mold on it. The iron was broken and there wasn’t any lightbulbs in the lamps beside the bed. There was not a breakfast. All that was offered was packaged muffins and coffee.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay and appreciate your comments. Cleanliness and comfort are top priorities, and we're committed to addressing any concerns to maintain our high standards. We're also grateful for your input regarding breakfast offerings, and we'll work on improving the selection for future guests. We hope to provide you with a more pleasant experience next time. Please know that your feedback is valued and will be used to help... read more
Drove 832 miles , 14 hours to get down to Florida got to the hotel , to me and my families surprise, our room was cancelled, with no call or any kind of a notice, so at 4:00 am with fout children we had to find a different hotel in a hurry
Business response:
Dear Guest,Thank you for taking the time to share your experience. We sincerely regret the distress caused upon your arrival and understand how difficult that situation must have been, especially after a long journey with your family. This is not the kind of service we aim to provide, and we apologize for the disruption to your plans. Your feedback is important and will be carefully reviewed to help prevent similar situations in the future.Sincerely,Hotel Management
People being to loud
Business response:
Dear Sethan,Thank you for your feedback. We sincerely apologize for the disturbance caused by the noise during your stay. We understand how important a peaceful environment is for a comfortable experience, and we regret that this was not your experience. Your comments have been shared with the team to ensure better monitoring of noise levels and enhance guest comfort moving forward.Sincerely,Hotel Management
This hotel was very unkept.
Business response:
Dear Marcus,Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations and that you found the condition of the property unsatisfactory. Maintaining a clean and well-kept environment is a priority, and we apologize that this was not reflected during your stay. Your comments have been shared with the appropriate teams for immediate attention. We truly value your input as it helps guide our efforts to improve the overall guest experience. We hope you might consider giving us another ... read more
Not clean
Business response:
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. Cleanliness is important, and your comments have been noted for review by the appropriate team. We are continually working to ensure a more comfortable environment for all our guests and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.