Extended Stay America - Jacksonville - Deerwood Park

Business response:

Dear Guest, We appreciate your feedback and regret that your experience did not meet expectations. Extended Stay America is committed to enhancing our property, and guest input is invaluable. We hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for any frustration caused by the unexpected deposit and the condition of the property. Transparency is important, and we regret any miscommunication regarding fees through third-party booking platforms. Your feedback is valuable, and we are actively working to enhance both clarity and the overall guest experience. We hope you will consider staying with us in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. We strive to provide a clean and welcoming environment, along with attentive service, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We truly appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a much better experience in the future. Sincerely, Hotel Manageme... read more

Business response:

Dear Carl, We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a comfortable and well-maintained environment is our priority, and we regret that we did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our team to improve our standards. We appreciate your time in sharing your experience and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear jerry, Thank you for sharing your feedback. Providing a comfortable and well-maintained environment is important, and we regret that your experience did not meet expectations. Your comments are valuable and will be shared with the team to ensure continuous improvements. We appreciate your perspective and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Carly,We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management