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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I knew I would be checking in late to this property so I called ahead in the afternoon and let them know that I would be arriving around midnight and to confirm my reservation. They assured me that I was confirmed for a king suite as booked. When I arrived there that evening, they told me that they no longer had that Room available and that the only Room left available was a single Room with one double bed. Not only could this not accommodate my and my husband an 18 year old son who was checking into college but the Room was... read more
Business response:
Michael, please accept our sincere apology that our staff was unable to get you the room of your choice and the service issue which impacted your stay. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Disgusting Horrible the room was dirty and tub did not work
Business response:
Ashlee, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the stove have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
This was the first Extended Stay property that was disappointing. The only reason we stayed is because we had our dog and had a long trip. The woman at the front desk was fantastic. She showed us the room before giving it to us and made the adjustments needed. Hoping this place can get it together. It needs paint job, new furniture, new carpets and bathroom updates.
Business response:
Thank you for choosing to stay with us. We are happy you liked our front desk associate and will share your comments with her. However, we regret your disappointment with the room and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Nice and Quiet Our stay was for hospital reasons and I must say quiet, clean and the front desk helpers were just that helpful. I didn't understand why our dishes and cook supplies were not in the room, but I do now and it is not the same at all locations.
Business response:
Wanda, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you had a pleasant experience while you were here and that the service provided by our associates met all your expectations. However, we're sorry for the inconvenience you had due to our dishware policy. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Had to get our dishes from the front desk after checking in, did not offer them when we arrived. Bed sucked for comfort -had dishwasher with no soap, even a little packet would have worked instead you had to buy a bottle at the store for 1/2 days. No cleaning service because we were only there for 4 days, had to use the same towel
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us and we hope to welcome you back soon! Sincerely, Hotel Management
Dont think twice, choose elsewhere. This was the most disgusting room ever! Stains on the pull out couch mattress as well as the King mattress. Toilet had 'stuff' in it. Absolutely no soap or shampoo in the room. Windows had hand prints all over. And the stench...unbelievable! We left immediately.
Business response:
Tanya, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.