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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Runs and unfriendly staff
Business response:
Dear Tamara, Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Thank you for your feedback. Sincerely, Hotel Management
The bed was comfortable and air conditioner was good, the carpet was dirty, outdated appliance and need updated plumbing. Inconveniences check in and out. Maintenance not available after hours, no rolling cart available
Business response:
Dear Guest, Thank you for sharing your experience with us. We are glad to hear you found comfort in the room, though we truly regret that other aspects didn’t meet your expectations. We understand how frustrating it can be when certain amenities aren’t readily available or when the condition of the room falls short. Your comments help us identify areas for improvement, and we will share your feedback with our team. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring y... read more
The cleaning was really bad it was hairs all over the shower looks super dirty and the room smells like pee
Business response:
Dear Jhonny, Thank you for bringing this to our attention. We sincerely apologize for the condition of your accommodations and understand how disappointing your experience must have been. Cleanliness is a priority, and your feedback will be addressed with the appropriate teams to ensure immediate corrective steps. We genuinely regret that we fell short during your visit and hope you'll consider giving us another chance to offer you the comfort and quality you deserve. Sincerely, Hotel Management
Bathroom was filthy and there were still dirty wash clothes in the shower from previous people. I was moved to a new room and the new room also had a dirty bathroom and the pillow cases were dirty. I am very upset. Extended stay is not wanting to give me a refund. I did not end up staying there and I left. It was disgusting.
Business response:
Dear Kiaira, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. We are sincerely sorry that you had to leave us earlier due to these aspects. We will address this matter with our housekeeping associates to ensure this does not happen again and that our guests arrive in well-kept and welcoming accommodations. We hope you will consider giving us another opportunity to host you in th... read more
Unsatisfactory We came to a family function and never got told we had to pay another 100.00 and get it back with in 30 days. got there had to take our own linen to our room in a garbage bag..Thought we was getting 2 beds and got a pull out bed that all u felt were the springs when laying in it.Took a elevator and there was blood droplets in elevator floor and on first floor getting off elevator..Very loud and running in hall ways.Thank god it was only one nite..
Business response:
Dear Trisha, Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations and regret the inconvenience you encountered during your visit. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. Your concerns have been shared with the appropriate teams to help us improve. We hope you'll consider returning for a more comfortable and seamless stay in the future. Sincerely, Hotel Management
There was mold in the bathroom and the smell of mold was in the whole hotel. We also found a cockroach. The room was very rundown.
Business response:
Dear Melissa, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay fell short of expectations and regret the discomfort you encountered. While limitations may occasionally arise, your concerns are taken seriously and will be noted for further review. Feedback like yours plays an essential role in shaping future stays. We do hope you’ll consider visiting us again for a more positive experience. Sincerely, Hotel Management
TERRIBLE
Business response:
Dear Carlos, We're sorry your stay didn't meet your expectations. It's clear that the environment didn't match what you were hoping for, and we regret that your experience was unsettling. We work hard to maintain a respectful and comfortable atmosphere for all our guests, and feedback like yours helps us identify areas where we need to continue improving. We are committed to providing outstanding service to each and every guest, and we hope you will give us another chance to show you this dedication. Thank you for choosing u... read more
I liked the location. I did not like the selection of items for breakfast that there was not any eggs, bacon, sausage, waffles, cereal and milk, fresh fruit, juices, or hash browns. I did not like that there were no cook ware, utensils, ice trays, and other kitchen supplies already available in the kitchen. I did not like that I requested ice trays and never received any. I did not like that I had to report the bathroom sink was clogged, and a light bulb needed to be replaced in the bathroom and lamp on the kitchen table. I ... read more
Business response:
Dear Angela, Thank you for sharing your experience. We are glad the location suited your needs, but we sincerely apologize for the inconvenience you faced during your stay. We understand how important amenities and timely service are to a comfortable visit, and we regret falling short of meeting those expectations. Your concerns will be shared with our team as part of our ongoing efforts to improve. We hope you'll consider returning and giving us another opportunity to provide a better experience. Sincerely, Hotel Management
The mattress on the pull out had a green stain on it. The 2 other beds are definitely worn out. The room has a damp smell to it. We were going stay another night but cause of these reasons we switched Hotels.
Business response:
Dear Brad, Thank you for taking the time to share your experience. We regret that your stay did not meet expectations and apologize for the condition of the accommodations you encountered. Your feedback is valuable, and we are addressing these concerns with our team to help ensure future visits are more pleasant. We hope you’ll consider returning so we can provide a more comfortable and welcoming environment on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.