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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff Is Nice & inviting... But Rooms are Disgusting . Seems like They Only Change & Make The Beds. Everything Else Was Disgusting.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. Unfortunately, we may have missed something during this process, and for that, we sincerely apologize. We are working with our team to make sure this isn't repeated. It is our goal to provide an excellent experience; therefore, we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Manag... read more
Better look other options No good, front desk service: terrible, more that 5 minutes waiting to be attended. Bathroom not really clean They don make room service daily. Breakfast 👎
Business response:
Wilson, thank you for being our guest. We are sorry for the cleanliness issues you encountered as well as the inconvenience you had at the time of check-in. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. It is also disappointing to know you were unhappy with our housekeeping policy. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Terrible Staff, Early/Late Fees For Stay Overs, Clean Rooms
Business response:
Jack, thank you for being our guest. We are sorry you were not happy with our staff. We are working with my entire team to ensure our guests are treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
TERRIBLE experience!!! Staff was rude refused to help extend the stay which was a mistake to begin with then charged a $28 fee... The second room was $10 more because they got confused and cancelled the room while trying to extend the other. Spoke to the manager whom was no help either was given a corporate number that only connects to reservations THEN the night staff which I’m sure was prompted by the earlier events continued to call the room and harass us all night I believe the last call was around 3:30-4AM saying someon... read more
Business response:
Thank you for your review. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you once again, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Both beds had dirty sheets with plenty of human hair from previous visit. Bath tub wouldn't drain. Floors were sticky and closet rack was broken and on the floor. Hotel would not refund my money after I checked in. Very bad. Stay away from this place.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Pleasant stay. Staff very helpful, room very comfortable, kitchen was not furnished, had to ask for anything we needed, staff gave response immediately. Would stay here again.
Business response:
Sarah, thank you for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We appreciate your comments and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.