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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ehhhh no When i checked in they had already checked someone else in to my room using my name.. they did address it. Basic place tonstay, good location but when tis is rated two star, its really like 1.75.
Business response:
Dennis, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Rooms didnt look its best , and housekeeping not doing a good job in cleaning at all roaches in the room .it needs to be better service
Business response:
Robin, thank you for staying at our hotel. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future... read more
Room has a bit of a stagnant odor. Shower head desperately needs to be dipped in some CLR or something. Other than that, room was comfortable.
Business response:
Thank you for evaluating your recent stay with us. We are glad you had an overall good stay. It is nice to know you liked your suite but are sorry for the issues you mentioned. Your feedback will be shared with our team to ensure it is fixed. Thank you again for taking the time to tell us about your stay, and we hope to welcome you back soon. Sincerely, Hotel Management
Affordable, but understaffed. First room, AC was not working. Second room, pull out sofa bed was broken. Staff were late and no one was at check in desk for a good 20 minutes. Staff were nice, although obviously understaffed.
Business response:
Thank you for the feedback. Although you found us to be a fair value, we are sorry for the issues you encountered in both of your rooms. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
the room was dirty and not cleaned..pillow cases not changed..other occupants clothes left behind...beds were horrible..you could feel springs rhrough mattress.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to the mattress. Your feedback has been shared with the respective teams, and we’re working with our housekeeping department regarding the procedures which they missed before you checked-in. Also, our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will give us a second chance to deliver the type of exp... read more
The hotel is old and dusty, not really clean in the room even though I saw housekeepers are working everyday. There's only 1 receptionist per shift, so when we need them, we'll have to wait. However, everybody is very friendly.
Business response:
Anne, thank you for reviewing your stay. We are pleased to know you liked our associates, but we are sorry for you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we hope to welcome you back soon so that we can make your future visit a great one. Sincerely, Hotel Management
I liked that i felt safe and the rooms were comfortable. They gave me a set of kitchen utensils free of charge. Although the microwave and stove didnt work too good. I didnt like that i had to be throwing away my own trash and if i needed more towels i had to take the dirty ones downstairs. They rarely answer the phone. Ladies at the front are rude sometimes and seemed like they are not happy working there. Coffee granola bars and instant oatmeal..thats it!!
Business response:
Liz, thank you for sharing your experience. We are sorry for the maintenance problem you encountered and regret the front desk service issue you mentioned. Appropriate action has been taken to ensure this is not repeated. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.