This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to wait nearly an hour to check-in. When I did, the room I reserved was not available and I was forced to accept a room that smelt like paint but had the filthiest bathroom. Would not recommend unless you’re short on cash
Business response:
Dear Nickaria,We sincerely apologize for the inconvenience you experienced during your stay. A long wait at check-in and not receiving the reserved room is frustrating, and we regret that the alternative provided did not meet your expectations. Cleanliness and guest comfort are top priorities, and your concerns will be addressed with our team to prevent future occurrences. We appreciate your feedback and are committed to improving our services. We hope you will consider giving us another opportunity to provide you with a mor... read more
Musty smell The room has a musty, wet smell. There was no trash can in the room. The electrical outlet was missing the cover where the tv was plugged in. The bath tub was so dirty we put a towel in the tub so we could stand in to take a shower. There is not continental “breakfast” it’s a blueberry or chocolate muffin the sofa bed was torn with foam coming out the bottom
Business response:
Dear Derrick, Thank you for providing your valuable feedback. We endeavor to ensure our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. Furthermore, your valuable input regarding our breakfast offering... read more
Tub needs replacing suspicions activities outside locked doors propped open
Business response:
Dear Brian,Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations. Your concerns regarding the condition of the tub and safety issues are taken seriously, and we will address them with our team to ensure improvements are made. We also understand your concerns about outside activities. Please know that we are committed to maintaining a safe environment for all guests. Your feedback is important to us, and we will work diligently to prevent these issues from recurring. We hope to... read more
Never again and I need my refund please Didn’t get the room and I’m so glad. Low grade on cleanliness and appearance
Business response:
Dear Leonardo,Thank you for sharing your feedback. We deeply regret that your experience fell short of expectations. We understand your concerns regarding the room’s condition, and we are committed to ensuring clean, well-maintained accommodations for all guests. Regarding your refund, it is typically processed automatically within a few business days, depending on your bank and the type of reservation. We recommend tracking the status for your peace of mind. Your feedback is invaluable, and we will take it into account as w... read more
Broken door locks, smell of drugs throughout entire inside and outside, no presence of staff after 7pm, room absolutely disgusting, stains on walls, stains in shower, broken room amenities, loud rooms from people who appear to live there, people coming and going that aren't staying there, not enough parking lot lights. Will never stay at this brand hotel again. Completely unsa.
Business response:
Dear Jeremy, We are sorry to hear about the service and maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with the appropriate team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We appreciate you taking the time to bring this to our attention and are grateful for your patience. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Managem... read more
I was supposed to write this review when I returned from my trip, but I got sick three days later. I will not be staying at this hotel again. I've stayed at many nice extended-stay hotels, but this one did not meet my expectations. Checking in was easy, but when I got to my room around 7 or 8 PM (I can't remember the exact time), I dropped off my things and left. When I returned, I noticed a terrible odor in the room. The front desk basically said there was nothing they could do about it because I booked through Expedia. It ... read more
Business response:
Dear Michele,We deeply regret the discomfort and inconvenience you experienced during your stay. The issues you encountered, including the unpleasant odor in your room, stained furniture, and unsatisfactory bathroom conditions, are unacceptable and do not meet our standards. We apologize for the lack of assistance from our staff and understand how this compounded your dissatisfaction. Please be assured that we are taking immediate action to address these concerns, including enhanced cleaning protocols and staff training to i... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.