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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The particular suite that my family and I stayed in was extremely outdated. Things weren’t cleaned throughly and the tub/shower leaked badly. Overall, the property and location was nice but I won’t book there ever again.
Business response:
Thank you for taking the time to review your stay. We are pleased to know you liked our well-kept property and had a pleasant visit. However, we are sorry for the cleanliness and maintenance issue you encountered. Your feedback has been shared with the appropriate team so that we can improve our service going ahead. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Room smelled horrible The vacuum used to clean room was dirty I’m assuming. Otherwise just Ok!!
Business response:
Thank you for being our guest. Although from the rating it seems you had a pleasant stay, we are sorry for the odor issue you experienced in your room. Your feedback has been shared with the housekeeping team make sure this room receives a deep clean. Thanks again, and we hope to see you back in the future so that we can make it up to you. Sincerely, Hotel Management
Disappointed The room was dirty, they gave us one bed instead of the two I paid for. The front desk clerk was the only best thing.
Business response:
Sheryl, thank you for staying with us. We are sorry for the problems you had with your room cleanliness and also with the beds. Your feedback will be shared to ensure this does not happen again. We value your business and hope to have another chance to serve you better. Sincerely, Hotel Management
This hotel was disgusting. Staff was rude at check in, room smelled of smoke and the air conditioning was moldy. The sheets had what looked like semen on them. We went back to the front desk and immediately demanded money back for all 3 rooms. We also all had bad headaches from just being in the lobby. I think they cover up the awful smells with tons of cleaning supplies.
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Manag... read more
Worst hotel I've ever stayed in. Completely nasty The hotel was disgusting, they never had any clean wash rags, we had to turn in our own towels, no room cleaning service ever happened. The attendant was never at the front desk to help. At one point, I waited 40 minutes while letting other guests through the door until she arrived so they could check in. The non-smoking room stunk of heavy smoke, there were no sheets on the bed, the shower head fell off when I went to use it, pubes in both tubs, buttons missing from the tele... read more
Business response:
Michael, thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Man... read more
Room i have stayed smelled pretty bad. The flush system is broken and works intermittently. The hotel can be maintaines at better conditions by comparing to other extended stay properties
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret your visit was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very difficult checkin process, I arrived one hour prior to check in time and I was promised to get a room assigned when coming back which happened until 11pm and was told that there were no rooms available, finally after 20min or so we got a room assigned.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.