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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Baño muy sucio y lleno de hongos...
Business response:
Dear Ricardo, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
The staff at night was not very friendly. There were people slamming doors all day and night. Missing light bulbs tub was nasty toilet seat was loose. Phone and alarm clock not even plugged in. Tv remote didn’t had to get another one from the front desk
Business response:
Dear Daniel,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the room’s condition, noise disturbances, and your experience with our night staff. This is not the level of service we strive to provide. Please know that your concerns are being addressed, as we are committed to improving our facilities and guest experience. We understand how these inconveniences affected your stay, and we truly regret falling short of your expectations. We hope you’ll consider... read more
The hallway smelt entirely of weed on the second floor, carpet was filthy and flooring sent as if it had putts underneath carpet. The room itself was fine but you could hear just about everything going on in the hotel. Couldn’t fall asleep till almost 2am from footsteps being heard all night to doors opening and shutting.
Business response:
Dear John,Thank you for sharing your feedback with us. We're glad to hear you found your room satisfactory, though we're disappointed to learn about the issues you experienced during your stay. We take cleanliness and noise concerns seriously, and we appreciate you bringing these matters to our attention. Your comments will help us improve our services moving forward. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Room was filthy. Especially the floor. Found used bandaids, huge dust clumps under the beds and generally a very dirty floor that clearly hasn’t seen a mop in a long time
Business response:
Dear Lynn, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. It is unacceptable that the floor and other areas did not meet our standards. We are addressing this with our housekeeping team to ensure better attention to detail going forward. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
Is terrible
Business response:
Dear Nathacha, Thank you for being our guest and letting us know about your time with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We hope to provide you with the excellent service you should have received on this visit. Thanks again for being our guest.Sincerely,Hotel Management
Not staying here again The room was at best average. A lot of suspicious activities going on there. The AC worked great as well as the shower. Also made use of the iron and ironing board. We were told they lock down the hotel at 11 so if our key wouldn't allow us in then we had to call someone from outside? Weird.
Business response:
Dear Jeffery, Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced during your stay, especially regarding the atmosphere and access restrictions. We understand how important a safe and comfortable environment is, and we will review our policies to ensure a better experience for future guests. We are glad to hear that you found the room’s amenities satisfactory, and we appreciate your understanding. Your feedback is essential as we continue to improve our services, and we hope you will ... read more
The price was very affordable but the room itself was not the best .There was an odd smell upon entering the room itself . The bathroom look so worn down , the kitchen area is old / rusty looking , the pull out sofa bed was old , rusty and didn’t have a sheet on the actual mattress. The mattress was old yellow with brown/ gray spots . When cleaning up a few things off the floor , we then realized the floor looked as if it wasn’t mopped . The painting of the tree was also upside down . To get in the building the doors was ful... read more
Business response:
Dear Unity, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.