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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay at this hotel. There were roaches in the rooms and the mattress were disgusting. The pictures and reviews online were very deceptive.
Business response:
Dear Micah, We want our guests to have a comfortable stay and to get a restful night’s sleep; therefore, we are disappointed to learn that you found your mattress to be uncomfortable, and we are sorry for the disturbances you reported in your room. Please be assured we always do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We also regret any discrepancies with third-party websites... read more
There was so much wrong with this property I don’t know where to begin. I literally have video footage of everything. There was blood on the ceiling and walls, the stove hasn’t been cleaned, I was told all the bathtubs were being remodeled through the whole hotel and let me tell you I wouldn’t wash in there if it was the last place on earth. There were bed bugs, the floor wasn’t swept, the outlets didn’t have covers on them, and don’t get me started on the condition of the mattresses. Then the clerk working wouldn’t give us ... read more
Business response:
Dear Tiffany, Thank you for choosing us. Providing a clean and comfortable hotel experience to all the guests who enter our door is always our aim. The cleanliness and condition of the room you described do not meet our standards. Allow us to check with the concerned team to find out what went wrong. We are sorry for the disappointment. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during this time is greatly appreciated. We value your patronage. Our front desk team i... read more
Whoever is the proprietor of this hotel needs to have his franchise revoked. Not only was it dirty, smelly and unsafe, the bathroom didn't even have a shower curtain. I wish i could get my money and my time back. EXTREMELY disappointed with this property.
Business response:
Dear Gregory, Thank you for sharing your feedback. We sincerely apologize for the experience you had, as it is not reflective of the standards we aim to uphold. We understand the importance of cleanliness, safety, and ensuring that all amenities are in place for our guests’ comfort. Your concerns regarding the bathroom and the condition of the property are priceless, and we understand the need for immediate attention. We deeply regret the inconvenience caused and would appreciate the opportunity to make things right should y... read more
. Room was nice. Could have been cleaner. Smelled of cigarettes even though it was non smoking. Had to pay deposit of more than my stay which I won't get back for 3-5 days.
Business response:
Dear Guest, We sincerely apologize for the distress you experienced during your stay. Providing a comfortable hotel experience has always been our aim. However, we are sorry for the smell of smoke that disturbed you. Smoking is certainly not allowed inside the hotel premises. Allow us to check and review. Further, regarding the deposit amount, this is general practice with the hotels in the area when paying the room rent in cash. Considering our lovely room, please return, and we will serve you better.Sincerely,Hotel Managem... read more
After long day of travel we arrived at the hotel just after midnight . There was a phone out side of the lobby . I reached the clerk named Jarvis he told me they don’t check any one in after midnight. They did not give me a room. I was left scrambling to find a place for my children and I to stay. Then at 1am I saw I was charged for the stay. I never got a room! I’m my whole life of traveling I have never heard of such a rip off scam! No where in the welcome letter from the property does it show that you won’t get a room if ... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that not being able to stay with us is highly frustrating, and we deeply regret any distress this has caused. Allow us to check with our team to find out what went wrong. Please know this is not a typical occurrence, and we take these matters very seriously. We hope you will give us another opportunity as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manageme... read more
Worse hotel ever The manager is a cu*t and we ended up getting a downgraded room with nothing I paid for and was met with attitude from a manager who look like she could be the mortal Kombat character mileena. I wouldn't recommend this hotel to a dog. I will be speaking to corporate on the matter in regards to this unprofessional hotel and it's employees
Business response:
Dear Tiana,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Says free breakfast but went down there around 8 and was only coffee. The bathroom was disgusting looked like someone had been putting cigarette butts out on the toilet and wasn’t clean didn’t even bother taking a shower it looked like something out of a horror movie.
Business response:
Dear Galadriel, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your suite. We will share these notes with our team to ensure they review your room and take action. Further, please allow us to check with our breakfast team to see what went wrong and ensure that we are able to... read more
The property I live at had a power outage which led reasoning for the extended stay at your business. It was close to my job which was a plus. The front office staff was nice and professional, no problem there. The room floor was so dirty that it turned my feet black. I had to buy cleaning supplies to clean my room that should have already been cleaned. The let out bed had urine stains and no sheet, Iwas disgusted. The beds were very uncomfortable and the springs were digging in my back, which left me with lower back pain. T... read more
Business response:
Dear Malissa, Thank you for your feedback! We sincerely apologize for the issues you encountered during your stay. It’s unacceptable that your room was not properly cleaned, and we are sorry to hear about the condition of the floor and the sofa bed. We take your concerns about safety and comfort very seriously and will address these matters with our team immediately. Your experience is important to us, and we hope to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.