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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor check in. Long wAit. Roaches in bathroom. Stained shower. Poor smell
Business response:
Allison, we are truly sorry for the issue you encountered upon arrival and or the regret the cleanliness issue you experienced in your rooms. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel is in a nice location. Front desk staff was friendly. Our room wasn't available so they moved us but tried to charge more for a smaller room. The room we moved to the bathtub was filthy, the pull out bed looked atrocious. The sink was leaky.
Business response:
Thank you for taking the time to review your stay. We are pleased to know you liked our location and that you appreciated our associates. However, we are sorry for the cleanliness and maintenance issue you encountered. We have shared your feedback with the appropriate team to review and rectify the problems. It was a pleasure accommodating you, and we hope to see you again for a much better experience. Sincerely, Hotel Management
Hotel is booked and I wasn’t informed , showed up and they told their sold out after they Expedia conforms I have a room and I already paid
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Disappointed This was my first time ever staying at an extended stay. I brought my grandchildren for spring break. We checked in on Thursday check out sat was suppose to be their till Sunday but I couldn't do it. We had no TV which is not good with children. The clerk did reimburse me for sat night. She was very nice & helpful. Also the housekeeper that worked the 2nd floor.Then when we checked in and was going to our room the halls were a mess with a terrible scent. They were fixing the Wi-Fi or what ever and had stuff on t... read more
Business response:
We thank you for sharing about your spring break escape to your hotel. Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you and your grandchildren will give us another chance and consider staying with us again in the future. Since... read more
I was told that Expedia overbooked. Therefore, instead of 2 beds that I paid for, i got one and a let out couch. Got locked out of the room brcause the latch cought on thr way out and had to be cut off with bolt cutters. Then, the window wouldn't even lock!
My toilet didn’t flush, the couch didn’t come out to the bed, the windows didn’t lock, and there was trash in the room when I got there. Terrible
Business response:
Jay, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Stay away extended stay Nasty manager
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.