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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water for shower, faucet dripping making noise, staff missing for my checkout early in the morning, carpeting dirty, sattelite down Unrepaired, rear entrance unlocked.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Just "Fair" Haven't stayed at "extended stay" hotel befor. I learned that means lots of construction workers & you have to ask for everything you need because it's not in the room (apparently things "disappear") i.e.: dishes, silverware, hairdryer, TV remote. Room was clean but worn. No frills or perks like standard hotel, but was pretty quiet. Convenient location. Best feature is front desk staff, Mya! She's wonderful; the hotel & guests are lucky to have her!
Business response:
Eileen, thank you for reviewing our hotel. We are glad to read you had an overall pleasant visit. However, we are sorry for not meeting all of your expectations. Thank you for bringing your observations to our attention. Please note, as per our brand standard requirements, we keep the kitchenware and in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us another opportunity to provide you with a better ex... read more
Bad review I am absolutely shocked at how poor this 2 day stay was. The room was filthy. Dirty socks left on the seat of 1 chair. The bathtub did not appear to have been cleaned. The tub soap dish was broken and could have injured us. I feel I should be refunded my money.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Robin, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The bed In the room was not stable one of the legs is missing which cause the bed to be lopsided every time you lie down.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but we are sorry for the maintenance issue you encountered. We have shared your feedback with the appropriate team so that we can rectify this immediately. We hope to have another opportunity of welcoming you back so that we can make it up to you. Sincerely, Hotel Management
EVERYTHING WAS WONDERFUL...I DIDN'T EXPECT TO ENJOY MY STAY SO MUCH THAT I DIDN'T WANT TO LEAVE...
Business response:
Thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Cassandra, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Cussing cheap crackhead Hotel disgusting crack Hotel
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.