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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless Shelter not a hotel This place is a certified DUMP!!! Do not stay here!!!! Bathroom door knob broken Towel rack hanging off wall. Room 242 smelled like feet People hanging out in the halls accompanied by plenty of garbage. This was my first experience staying in a homeless shelter I did not feel safe at all.
Business response:
Dear Mark, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. The condition of the bathroom door knob, towel rack, and room cleanliness are not acceptable, and we will address these maintenance concerns immediately. Your safety and comfort are our priorities, and we are sorry that we fell short. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Key card machine was broke, someone had to stay in the room or we had to go get someone from the office to let us in. Roaches came out the closer to night, and a lot of them. The bathroom sink stay clogged.
Business response:
Dear Elisabeth, Thank you for your feedback. We apologize for the inconvenience with the key card machine and the issues with roaches and a clogged bathroom sink. This is not the standard we aim to provide, and we are addressing these concerns with our maintenance and pest control teams to ensure improvements. We regret the impact this had on your stay and appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Managemen... read more
My room was FILTHY, the secondary lock on the inside of the room door was broken,the refrigerator was very noisy and barely kept waters cold and the freezer didn't freeze at all. The room smelled of fresh paint something terrible but the walls nor ceiling looked freshly painted, and seen nicer furniture on the curb or in a dumpster than what was in the room.I've almost lost all faith in booking an affordable room online every again. On the plus side I survived the night, the AC was loud but cold,and they had not great coffee... read more
Business response:
Dear Dustin, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with cleanliness, room amenities, and maintenance. Your comments about the condition of the room and the refrigerator are concerning, and we will address these issues promptly to ensure improvements. We hope you’ll reconsider and give us another chance in the future.Sincerely,Hotel Management
the shower was dirty,then they barley had enough pillows for two people and the hallways have a off smell of dog
Business response:
Dear alexia, Thank you for your feedback. We apologize for the cleanliness issues with the shower, the lack of pillows, and the unpleasant smell in the hallways. This is not reflective of our standards, and we are addressing these concerns with our team to ensure improvements are made. Your comments are valuable for our ongoing efforts to enhance our guest experience. We appreciate you bringing these matters to our attention and hope to provide you with a better stay in the future.Sincerely,Hotel Management
No recomendado para familias El lugar, la limpieza y el servicio horrible, sucio mal olor, en fin no lo recomendaría para nada. Una experiencia desagradable.
Business response:
Dear Victor, Thank you for your feedback. We deeply regret that your experience did not meet your expectations. We apologize for the cleanliness issues, unpleasant odor, and service shortcomings you encountered. This is not reflective of our usual standards. We are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable to us, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.