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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Hotel Hotel.com did not get my reservation over on time. Had to wait an hour to check in because my reservation was not in the system. However Tiffany at the front desk was amazing. She got us squared away and check on us several times to make sure everything was okay.
Business response:
Shion, thank you for being our guest at Extended Stay America - Jacksonville - Deerwood Park and for sharing your feedback. We are happy to know our staff was attentive to your needs while you were here and that your stay with us was satisfactory. I will share your praises with Tiffany. It was good to have you here, and we hope you will choose us again the next time you are in this area. Sincerely, General Manager
Pretty Quite and Worth the Money. Not a Bad Stay. Went for a family function, so i was only there to sleep. Front desk staff were polite, even let us check in an hour early. Room was not out of a 5 star hotel but comfortable and nice. Would definitely stay again.
Business response:
Bryant, thank you for choosing to stay at Extended Stay America - Jacksonville - Deerwood Park and for sharing your review. We are glad to know you liked our top-notch service and had a comfortable night’s sleep in your room. It was a pleasure having you here, and we hope to be your hotel of choice whenever you are in this area. Sincerely, General Manager
Gross The night staff was amazing. She's friendly and courteous. However, my room was not ready. She told me to wait do she can vacuum my room. I was tired, and I asked if I can just get a ready room. She said no, unless I want to pay for an upgrade. So I waited for my roomyup be cleaned. I finally got my room and it smelled horrid. Curry and animal stench I think. The toilet had a stain in the middle of seat. I cleaned it with the bar of soap. I was tired. I crashed in bed . I stayed at extended stay before. This one was gr... read more
Business response:
Thank you for your candid feedback. Please accept my apologies for the cleanliness issues you encountered in your room. Our team strives to provide clean, comfortable stay, so I am sorry we failed in providing that to you. I truly regret the inconvenience caused and have shared it with my team to ensure a review of our processes. We hope you will give us another opportunity to provide you with a better visit you expected from us. Sincerely, General Manager
stay away The entire hotel was extremely dirty. The pullout couch had a twin mattress for full couch frame. Was told nothing could be done. There were no towels or sheets in room. The kitchen had nothing in it you have to request everything. For a non smoking hotel there was a lot of smoking of going on and not just cigarettes the entire place just stunk! We couldn't leave fast enough. Got a refund and went down the street to the Marriott. Spend the extra money save your self the hassle.
Business response:
Heather, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and hope you will you give us another opportunity wheneve... read more
Needs better management and more staff Hotel is way under staffed. During my stay I personally had problems along with several other people staying. One guy booked a room ahead and waited almost an hour at the front desk while no one was there to check into his room. Rooms were not very clean. Popsicle was still in freezer, my son pulled out someone clothing that was left behind from the pull out couch. Requested another room or to be cleaned neither happened. Another last said she bought cleaning supplies to clean there bat... read more
Business response:
Antonia, I apologize for the cleanliness and service issues you experienced on your stay. We work hard to make every guest's visit a pleasant experience, sowe aresorry we fell short. We are already working with respective team in an effort to improve our service and facilities. We will use your comments as a learning tool so we can better meet the expectations of our guests. We hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Jacksonville - Deerwood Park. Sincerely, General Manager
Good value Good price, room could have been cleaner. Shower water wasn't hot enough. Pull-out mattress was stained. Had to ask for linens.
Business response:
Derek, thank you for choosing to stay with us. We are pleased you had an overall nice stay and loved our affordable price. However, we are sorry for the issues you encountered in your room. I have shared your comments with my housekeeping and maintenance team to take corrective actions immediately. We hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall pleasant stay, but we are sorry for failing to meet all of your expectations. It was nice to have you here, and we hope to see you again soon. Sincerely, General Manager
just needed an inexpensive place to sleep for one night during new student orientation at UNF.
Business response:
Thank you for being our guest. I'm glad that overall you were pleased with your stay. It's great to know you liked the value we offer and that our location was perfect for your needs. We hope you will return so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.