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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trashy, Dirty hotel with rude staff When checking into our room, the room had an awful smell. We found that we only had 1 towel in the whole room; no wash cloths or hand towels. We also had a half used roll of toilet paper, no extra. We called to ask to get more towels and wash cloths along with toilet paper and were immediately told if we wanted them we better come and get them ourselves. The ironing board in our room had dog pee all over it. The sheets had been flipped inside out and looked dirty on the other side. The bed... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Good area, bad hotel The room wasn't clean, it had empty coke cans around, the toilette paper was not new, the AC was leaking causing the carpet to get wet, the sofa bed mattress was horrible, they didn't have more towels to give to guests, the side exit door wasn't working, and the key cards were dissactivated twice. Housekeeping lady told me that they didn't have towels to give out to guests and that it was terrible to have to work with little supplies. The front desk said that they could only exchange towels, but they did... read more
Business response:
We cannot apologize enough for your unpleasant experience at our hotel. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you expect from us. We are all committed to making sure we don't repeat what transpired. Please consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Moving It was comfortable for the kids.
Business response:
Marlena, thank you for staying at Extended Stay America - Jacksonville - Deerwood Park. We are delighted to read you had a comfortable experience here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
BAD experience Sofa bed broken, had kids with us. Last room available!!! We had to leave not knowing where to stay late at night! Hold Hotels.com responsible for not knowing the hotels they list on their site!
Business response:
Thank you for your review, and we apologize your stay was less than perfect. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope to have another chance to provide you with the excellent service you should have received on this visit. Sincerely, General Manager
Business response:
Becky, thank you for taking the time to share your perfect rating of Extended Stay America - Jacksonville - Deerwood Park. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Business response:
Michael, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Home away from home!! Had to book this last minute, but I was disappointed! My room had lots of amenities! It was clean, smelled like coconuts. Love that! Had to grab a few things from the front desk, but they were always willing to help. The pool area needs a little work, not too many chairs and the door was broken to go out to it. But other than , that would be my only negative thing to say about my stay. I would stay here again for sure!
Business response:
Jessica, thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Jacksonville - Deerwood Park. We are so glad that to read that you loved our attentive service and your clean room. We also appreciate your observations for our pool area and have taken a note of it. It was our pleasure serving you, and we look forward to your next stay with us soon. Sincerely, General Manager
I will NOT stay in this hotel. We checked in late at 12AM. Our reservation was paid through hotels.com but when we got there they said that our reservation was no longer available. Unacceptable. They even claimed that we have not paid for the room. After showing them the confirmation and all. they were able to figure out their system and was able to provided us with a different room. The room they gave us heavily smelled like cigarette smoke. I could hardly breathe. The bed, the carpet, the curtains all smelled like smoke. T... read more
Business response:
Your feedback about the odor and maintenance issues you mentioned have been shared with both the housekeeping manager and the property engineer. Please accept our assurance that your concerns have been noted and will be addressed. This is not the typical, nor the type of experience we want our guests to have when staying with us. Thank you for letting us know how we can improve. We hope to have you as our guest again soon. General Manager
We had to struggle with the front desk and a phone call to get the wifi to work, sticky floors, a cockroach in the bathroom. Breakfast was a disappointment not even having juice, just granola bars. They also ran out of coffee.
Business response:
Jane, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked some aspects of our hotel. That being said, we are sorry for the issues you encountered will here and regret the inconvenience it caused. Your concerns will be shared with the housekeeping and breakfast team in an effort to improve our service and facilities. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.