Extended Stay America - Jacksonville - Deerwood Park

Business response:

Craig, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We apologize for the issues you had with the upkeep of our hotel and regret the inconvenience it caused. We will share your feedback with our maintenance team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Matt, thank you for sharing your experience at Extended Stay America. We are glad to know you had a great time here and were impressed with most aspects we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Carnalito, thank you for taking the time to post your review of Extended Stay America. We are glad to know you were happy with your comfortable room and had a pleasant stay. I have also shared your concerns with my Food and beverage team as we plan any changes in the future. We hope to see you again whenever you are back here. Sincerely, Hotel Management 

Business response:

I apologize for the issues you experienced during your stay. We regret the inconvenience caused due to lack of attention by our front desk team. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager 

Business response:

We are pleased to be of service to your parents and provide them our best. We are pleased they loved our offerings and had a comfortable time. Thank you for the review, and we hope to see them and you whenever traveling to this area. Sincerely, General Manager 

Business response:

Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for the inconvenience you had while here. Your concerns in regard to bed will be shared with our management and team in an effort to improve our service and facilities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you w... read more

Business response:

Nancy, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. We are committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, General Manager