This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Natalie, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Jacksonville - Deerwood Park and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Shametrius, thank you for the 5-star rating of your stay at Extended Stay America - Jacksonville - Deerwood Park. We always love knowing that you enjoyed every aspect of our hotel. Thanks for being our guest, and please come and stay with us again. Sincerely, General Manager
Great Excellent. The staff and hotel was great. THE ROOMS NEED BETTER PILLOWS AND AC SHOULD BE CHECKING......
Business response:
Rodney, thank you for being our guest at Extended Stay America - Jacksonville - Deerwood Park. We are delighted to read you were pleased with your stay and that you liked our courteous associates. However, we apologize if any inconveniences were experienced. We appreciate your feedback. Please come back and see us again soon. Sincerely, General Manager
Nice and Roomy Room was clean and roomy. However, the kitchen could use a little update. One of the stove eye was off balance, old refrigerator, and there was only one small trash can. But over all price is right and it was clean.
Business response:
Paula, thank you for including Extended Stay America - Jacksonville - Deerwood Park in your travel plans. It’s nice to know your overall stay was enjoyable and that you liked your comfortable room and the value we offer. However, we are sorry for not meeting all of your expectations. We appreciate your feedback and hope you will consider a return visit. Sincerely, General Manager
Time management is very bad. Horrible customer service with supervisors. Hotel room broke down.
Business response:
alexander, I was disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so I am sorry this was not your experience with us. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. I hope you will consider giving us another chance, so we can make this up to you the next time you are in the area. Sincerely, General Manager
Too many construction workers The construction workers make it very uncomfortable by the pool especially with a teenage girl. They throw trash everywhere. I will say yuko the maintenance man is outstanding! He tries very hard to keep it under control. Gin at the front desk is outstanding also.
Business response:
Thank you for being our guest and for sharing your experience online. We are happy to know you loved the service provided by Yuko and Gin. I will share your compliments with my team. However, I am sorry for the inconvenience you experienced due to our ongoing renovations. We would love for you to experience our updated look and hope you will come back and see us soon. Sincerely, General Manager
Very bad That's the worst hotel room I have been rented I cannot sleep at all there is a lot of bugs and the mattress in the kitchen in the living room and I i'll bring the front desk people to look how is the room is very bad and he say take it or leave it
Business response:
Please accept our apologies regarding the negative experience you had during your stay. I am deeply sorry for the unpleasant encounter in your suite and even more that our staff was not as responsive as they should have been in working to address your specific concern. It is always our goal to follow up immediately and to resolve everything to your total satisfaction, so I regret my team fell short. We have scheduled additional treatments, so our goal of providing clean and comfortable suites can be achieved and toprevent th... read more
bad bathroom experience Bathwater was cold,they said they were working on it.
Business response:
Richard, thank you for choosing to stay at our hotel. Please accept my apologies for the inconvenience you had with your bathroom. I have reminded my maintenance team in regard to your concerns to take corrective actions immediately. We hope you will choose us once again, as we would love to provide you with a better stay experience. Sincerely, General Manager
Complete disappointment. Was not informed that you had to ask for amenities. No sheets or blankets ready on request. Shower looked as if it had don't been clean. Sheets were dirty. Says no smoking room, but smelled like complete smoke. At least I got a full refund, that's a +!
Business response:
I am sorry for the disappointing stay you had with us and for the cleanliness issues you experienced during your visit. Providing clean and fresh accommodations is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Ma... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.