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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet location Comfortable
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a comfortable experience with us and that you liked our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Broken cabinet doors in kitcken, broken arm in fridge door, broken bottom self in fridge, red stains on carpet, kitchen floor sticky, light fixture in bathroom not covered and wires showing and fire alarm hanging off the wall.... this room was given to us after the manager checked the room too.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
Horrible Disappointed Was very disappointed at our recent stay here. Hotel is in decent part of Jacksonville. When we arrived in our room there was a horrible smell, almost like wet dog, a drawer missing in the kitchen, and all of the drawers in kitchen, bathroom, and dressers were dirty. Was even more upset when I found out 1.) they do not keep dishes in the rooms even though they have kitchen you have to go down to desk and get,2.) they do not service your room to change our sheets or bring towels,sheets, and change our yo... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Since we are an extended stay property, our housekeeping service is for the guests who stay eight or more nights; however, these services are available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. We also apologize that our grab-and-go breakfast did not live up to your expectations. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communica... read more
Business response:
Devra, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Ok the hall ways smelt bad the room did not have a smoke alarm, only one vending machine for the whole building and the parking lots was a mess
Business response:
Sam, thank you for staying with us. Although we're happy to know you liked our convenient location and found us offering you a good deal, we're sorry for some inconvenience you experienced during your stay. We value your suggestions and hope to welcome you back again. Sincerely, General Manager
Dirty Sheets were dirty, bathroom was dirty and towels were dirty. Will not be booking this hotel again.
Business response:
Tyler, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
What you should expect from an extended stay venue. Door locks didn't work, residents questionable, and an array of misfortunes
Business response:
Thank you for sharing your comments. Your concerns have been shared with our team, and we can assure you these issues have been addressed. We apologize for all the inconveniences you encountered and hope you will give us another opportunity to provide you with the outstanding service you should always expect from us. Sincerely, General Manager
Not happy with management The new management is not friendly to previous customers
Business response:
Thank you for choosing to stay with us once again. We apologize for the poor service you received during your visit. We value your concerns and will discuss it with our team to better serve our future guests. We hope to have another opportunity to restore your confidence in us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.