This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible! This is the worst hotel I have ever stayed in and I have stayed in many. The hotel roomed smelled of trash and spices/food. There was no toilet paper in the bathroom. Ants in the microwave. We left the hotel ASAP in the morning. I would never recommend this hotel to anyone and will never stay in an extended stay hotel again.
Business response:
Scott, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
Sep 17 Awful service. Long wait. Room missing essentials. Front desk rarely available. Poorly cleaned. Gnats and mosquitos. Rude, unhelpful staff. No towels. Disorganized. By far the worst in this awesome area
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
No es lo que esperaba pero estaba bien y muy buen servicio
Business response:
Thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
This hotel smells very bad there was ants and spiders Sheets were not washed it was a very bad experience no breakfast even though they advertised reception person was extremely rude I asked for quarters to do laundry but she said she was out after I asked another reception person and she said she has some overall very bad hotel and drug activity is going on as well
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
OK Hotel The hotel was ok, nothing special. The smell of the hotel was not the best, it felt like someone was smoking inside and the hotel smelled like animals. The rooms were fine, however, if you were to rent a room that had a sofa-bed, make sure to bring your own blankets, because we were given none.
Business response:
Thank you for sharing your candid evaluation. Although you were overall satisfied with your stay, I apologize for not living up to our commitment to clean, fresh accommodations while you were here. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Awful hotel Dirty filthy hotel. Run. Everything in the room was dirty.
Business response:
Nick, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
We had to leave the beaches due to Hurricane Irma, the hotel was over whelmed and not really ready for all the people and pets. We had to take our own trash out, they didn't provide any maid service
Business response:
We are glad we were able to accommodate you during the difficult time of the hurricane and you had an overall pleasant stay. However, we're sorry for the cleanliness issue you encountered. We will certainly address your concern to our housekeeping team to ensure the check of procedures. Also, please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this... read more
One night stop Thought everything was very good except that one of the neighboring rooms had a dog that yipped half the night when it heard a noice.
Business response:
Lisa, thank you for choosing our hotel. We are pleased you had an overall nice overnight stay. However, we apologize about the dog barking and the disturbance this caused. We would have been pleased if you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, General Manager
Staff very rude and bad experience Had a confirmed reservation, however there was no room when went to check-in at 12:30 AM. It was so late and tired with aged parents and kids, the guy at reception didnt know what he was doing (Malcolm). It was chaotic and hard to deal in that late hour.
Business response:
Venu, I am very sorry we failed to deliver the exceptional service you deserved. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.