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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Great place to stay good location friendly staff bring your bags
Business response:
Brigette, thank you for sharing your experience at Extended Stay America - Jacksonville - Deerwood Park. We are glad to know that you were pleased with our location and the exceptional service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Great location, friendly staff peaceful. Loved it here
Business response:
Brigette, thank you choosing Extended Stay America - Jacksonville - Deerwood Park. We are glad you liked our excellent location and courteous staff. We appreciate your wonderful feedback and look forward to your next visit. Sincerely, General Manager
WANT A REFUND I would like a refund of the difference between what I paid and what hotel charged. I DID NOT get a queen room. I got a handicapped room and my 6'6'' husband and I did not have enough room in the bed!
Business response:
Audrey, thank you for the review. We are pleased to know overall you had a pleasant stay with us but, we are sorry we could not accommodate you with the room of your choice. Our front desk associates will be happy to help you with any queries you have. Thanks again, we hope to have another opportunity to provide you a much better experience. Sincerely, General Manager
Not a bad place to stay The staff is very friendly! Rooms are clean. Most annoyingly is a pizza company litters the entire hotel and rooms with flyers everyday. Makes the hotel feel cheap and trashy. For the price though it's a good hotel to stay at. Warning the elevators are slower than Molasses.
Business response:
Thank you for sharing your experience at our hotel. We are pleased you not only liked our courteous associates and your room but also found us to be a good value. However, we are sorry for the housekeeping issues you encountered and regret the inconvenience it caused. I will be sure to share your feedback with the concerned team in an effort to improve our service. Thanks for letting us know, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
This place smelled awful My room smelled stink, like it had not been deodorized since the hotel was built. I want out and purchased some comet and wipped the place down and it still stunk. Also, there was hair in my towels. I don't know what kind of hair it was, but it should not be in a "clean" towel. If you can help it, please do not stay at this place.
Business response:
Thank you for your feedback. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. I hope you will accept my apology and consider giving us another chance to show you the outstanding serv... read more
Comfy room but the room nice staff The room was nice kitchen was good but the tub was awfully it had not been cleaned . The room was to close to an entrance door all nite someone was shaken it to get in and it was rite across from the elevator as well.
Business response:
Joy, thank you for your stay with us. It’s our pleasure knowing you loved your room along with the kitchenette. However, we are sorry for the inconvenience caused while you were here. I have shared your comments with my housekeeping team to take corrective actions in regard to the cleanliness of your tub. We hope you will stay with us again soon so we can provide you with a much better visit you deserve. Sincerely, General Manager
Meh. Just ok. The bathroom hadn't been cleaned at all before we got inside our room. No toiletries were in the room except the used ones from the guest before us. Pool closes super early.
Business response:
Sarah, thank you for your stay. Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your review will be used as a tool to ensure all processes are being followed. We hope you will allow us another opportunity to provide you wi... read more
Business response:
Candice, thank you for taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.