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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst, most disgusting hotel, ever The place is extremly run down, and the staff is very rude and condescending. Hidden charges such as having to pay 2$ for towels. And this is is just the tip of the complaints. .
Business response:
Dear Carlton, We are disappointed to learn our accommodations did not meet your expectations and are sorry for any issues you had with our front desk. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. We also regret any confusion related to the charges. In the interest of transparency, our fees are posted on our website, and we apologize if there was any miscommunication on our part. We completely understand the frustration you must have experienced. Thank yo... read more
Worse attitude from the staff
Business response:
Dear Richard, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Our room we chose was non smoking. But we got smoking smell room. We could not sleep over night because of the smoke smell. It was very uncomfortable to spend a night.
Business response:
Dear Tarjani, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the smoking smell in your room. It is our priority to provide a comfortable stay for all our guests, and we regret that we fell short in your case. Your comments will be addressed with our team to ensure better adherence to our non-smoking policy. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
They let me book a hotel room and there were no receptionist or anyone to service me when I got there.
Business response:
Dear Isley, We sincerely apologize for the inconvenience you experienced upon arrival. A lack of staff presence is not reflective of the service we aim to provide, and we deeply regret that we were not available when you needed assistance. Your feedback is valuable, and we will address this issue to ensure better service in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Terrible rooms not remotely like website pictures rude staff
Business response:
Dear Darrell, Thank you for your feedback. We sincerely apologize for your experience and for not meeting your expectations. Our goal is to provide a comfortable and welcoming environment, and we're disappointed to hear that the room did not reflect our online images and that our staff was not as helpful as they should be. Your comments are important to us, and we will address these issues with our team. We hope to welcome you back for an improved experience in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.