Extended Stay America - Jacksonville - Lenoir Avenue East

Anonymous 

on Expedia

a year ago

Rude/Nasty front desk Amy Booked room for double bed and got room for a queen. Immediately called and said they will not into it. Never got a call in 10 minutes which front desk Amy was very rude and have no care. Tried to make it seem I was in the room for hours then started assisted other people instead of me when I advised I had an Uber outside waiting. Like hotel but horrible experience 

Brenda 

on Expedia

a year ago

I didn’t stay 10 minutes 

Rhoderic 

on Expedia

a year ago

Charged a $100 deposit to my credit card. Im to get that back on check out. Makes no sense. Are they going to make me wait until they check out the room for damages? I think not so whats the point? 

Mark 

on Expedia

a year ago

Door locks do not work on most outside doors. Issue with my pet. Rm door lock difficult. Smell bad. 

Jalen 

on Expedia

a year ago

Manger is rude. The staff doesn’t communicate wit 

troy 

on Expedia

a year ago

My first room 223 had a terrible moldy smell, I had to mop the floor with a towel it was so filthy. Floor has not been mopped in quite some time. Shower converter lever was broken so I could not take a shower. They switched me to room 232 which was better but still not clean. The “grab and go breakfast” consisted of some oatmeal packets and coffee. Definitely not coming back. 

Cuong 

on Expedia

a year ago

We saw a cockcroach in the restroom of the room and anothet one in the elevator. The room had cigarette smell and damp. There are a lot of construction workers stay at this place. It is nor suitable for leisure stays. 

naylibeth 

on Expedia

a year ago

No me han devuelto el depósito que me quitaron de 100 dólares y ni me responden y salí de hay el día viernes