Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Dear Rose, Thank you for your feedback. We’re sorry to hear about the issues with the tub drainage, loud air conditioner, and stained carpet. We are addressing these concerns with our maintenance team to ensure improvements are made. Additionally, we understand the inconvenience of the security deposit process and will review our policies for better clarity. Your comfort is important to us, and we hope to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management 

Business response:

Dear Mary, Thank you for your feedback. We apologize for any concerns regarding the lack of an elevator and its impact on safety. We take guest safety very seriously and are reviewing our emergency protocols to ensure they meet the highest standards. Your comments are valuable, and we appreciate you bringing this to our attention. We hope to address these concerns and provide a more reassuring experience in the future. Sincerely,Hotel Management 

Business response:

Dear Regenna, Thank you for your feedback. We are deeply sorry to hear about your negative experience with both the condition of the hotel and the professionalism of our staff. This is not reflective of our standards, and we are addressing these concerns immediately. Your satisfaction is important to us, and we are committed to making improvements. We appreciate your input and hope to have the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Ahmad, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping oversights while preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. Regarding insects, please know that our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are very grateful... read more

Business response:

Dear Ximena, Thank you for your feedback. We apologize for any inconvenience caused during your stay. Please know that we take your comments seriously and will address them promptly to improve our services. Your satisfaction is important to us, and we hope you will give us another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Shannon, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the roaches during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we are addressing this issue immediately with our pest control team. Your feedback is valuable, and we are taking steps to prevent this from happening again. We hope you'll consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced with the early housekeeping visit and the rudeness of our staff. This is not the standard of service we aim to provide, and we regret that these issues affected your stay. We will address this with our team to ensure such incidents do not occur in the future. Thank you for bringing this to our attention.SincerelyHotel Management 

Business response:

Dear jose, Thank you for bringing this to our attention. We sincerely apologize for the unprofessional behavior you experienced at our front desk. Providing courteous and helpful service is fundamental to our values, and we regret any inconvenience caused. We are addressing this issue with our team to ensure it does not happen again. Your feedback is valuable, and we appreciate the opportunity to improve our service. We appreciate your understanding and hope to provide you with a comfortable stay during your next visit.Since... read more