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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My shower rode was broken,an so water ket getting floor.they only give me I set of towel no bathroom toiletries.
Business response:
Dear Timothy, Thank you for your feedback. We sincerely apologize for the issues you encountered with the shower rod and the lack of towels and toiletries. This is not the level of service we aim to provide, and we appreciate you bringing these matters to our attention. Your comfort is important to us, and we will address these concerns with our team to ensure improvements are made. We hope you will consider giving us another chance for a better experience. Sincerely,Hotel Management
Nothing at this place. bad service with the staff.
Business response:
Dear Berman, Thank you for your feedback. We're sorry to hear about your experience with our staff and the service you received. Your comments are important to us, and we will address these issues with our team to ensure improvements. We strive to provide a better experience for all our guests, and we hope you will consider staying with us again in the future. Sincerely,Hotel Management
Very dirty. Smell of vomit and piss in the halls. Loud music and parties in the rooms, there was a man standing outside my door arguing with someone on the phone for 15 mins before I decided to leave.
Business response:
Dear Jonatas, Thank you for your feedback. We deeply apologize for the conditions you encountered during your stay. The issues you described, including cleanliness and disturbances, are not reflective of our standards. We take such matters seriously and will address them with our team to prevent future occurrences. Your comfort and safety are important to us, and we regret that we did not meet your expectations. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Horrible experiencia , la habitación con mucha peste a humo de cigarro , todo muy viejo y asqueroso , todavía tengo peste en mi piel y la ropa la tendré q botar , muy asqueroso todo . No vale la pena , pagué 40 dólares más en cualquier otro lugar y valdra la pena porq estará en un lugar decente y limpio . No ingnore está reseña *.
Business response:
Dear Alfredo,Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the room's condition and odor. This does not meet our standards, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your feedback and will take steps to enhance the cleanliness and maintenance of our rooms. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Room was filthy and saw a cockroach in bathroom have photos will be sending in and requesting a refund or will dispute with credit card. Front office notified as well.
Business response:
Dear Stephanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
This place should be condemned by the health department!! The 1st room the put us in was filthy. Full of trash, dirty diapers and blood stain in bathroom, apliances old and gross. We then got moved to a room on 3rd floor. The entire place smells. Our room on the 3rd floor had a dirty, brown scum covered shower, the bathroom floor is lifted and moldy from water damage,filth on the fridge, no pillowcases on the pillows, stained towels, also very suspicious white stain on floor under a handprint on the wall. I have 2 kids, and ... read more
Business response:
Dear Jessica, Thank you for bringing these serious issues to our attention. We sincerely apologize for the unacceptable condition of your room and the overall state of the property. This is far from the standard we strive to maintain, and we deeply regret the distress it caused you and your family. We are immediately addressing these concerns with our management and housekeeping teams. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manag... read more
They said we couldn’t check in till 5 plus wants to charge a 100 deposit plus 40 a day for my dog who I have as an emotional support animal
Business response:
Dear Rachel, Thank you for sharing your feedback. We apologize for any confusion regarding our check-in times and deposit policies. We strive to accommodate all guests, including those with emotional support animals, and understand your concerns. We will review our procedures to ensure clarity and fairness. We value your feedback and hope to offer a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.