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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke alarm broke, tv stand broke, mildew on bathroom ceiling, carpet not clean, mattress were hard, front desk clerk had good customer service.
Business response:
Thank you for choosing us and for reviewing your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We are also sorry for the maintenance concerns you encountered in your suite as well as the issues with the smoke detector. We have our engineering team doing a full inspection of all our rooms as a precaution, and we have relayed your comments to them. We hope to have the chance to welcome you back and ... read more
The location was perfect and the rooms clean but in general disrepair with a lumpy mattress and lousy pillows
Business response:
Thank you for being our guest and for reviewing your stay. We are happy to read that you had a pleasant stay overall. However, we regret you found our beds to be uncomfortable. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Please do not stay here!! Its not worth or safe I was greeted by Gloria(who was the receptionist). I entered my room and it smelled of old cigarette smoke(I immediately notified her) and she told me she didn't have any other rooms to switch me out with. Then the lock latch was missing off back door, the fire alarm had been pulled from the ceiling and wires exposed, the screen had wholes in it so I couldn't open the window to let fresh air in. Later that I went to pick up dinner and when I returned, bums and different men han... read more
Business response:
Giovanni, thank you for reviewing your stay with us. We apologize for the unpleasant experience you had and for the maintenance issues you encountered. We will share your comments with our housekeeping and maintenance teams and ensure the concerns are resolved. We hope you reconsider staying with us so that we can restore your faith in us. Sincerely, Hotel Management
Our room was on the 2nd floor. When we took a lift, the lift and whole lobby area was smelling very very bad with the smoking smell. The heater was blowing only and only cold air even though I set it up on high hit. The room was smelling good and clean.
Business response:
Thank you for your review. We are sorry for the smell you experienced. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also apologize for the inconvenience you had due to the HVAC unit. We have asked our maintenance team to fix it. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Dirtiest Extended stay I have ever stayed in, We had literal palmetto/roaches walking around on the bedside table, a large roach living INSIDE OF THE ALARM CLOCK. I reserved a king size bed, and Had to move to the third floor due to the uncleanliness, AND YES roaches are a sign of uncleanliness, they eat whatever, the carpets look as though they have never been cleaned, the elevator got stuck at one point. The elevator had a wet floorsign laying on the floor that my wife tripped over. I stay at Extended stays all over the st... read more
Business response:
Trevor, thank you for taking the time to share your feedback. We apologize for the cleanliness issues you experienced as well as the unpleasant experience you had with your suite. We have shared your comments with our housekeeping team and have alerted our pest control provider so that we can ensure such mistakes do not happen again. We also regret the unfortunate incident with your wife and hope she is doing well now. If you wish to further discuss your concerns, feel free to reach out to our front desk. Thank you again for... read more
The hotel hallways smelled like urine. It was absolutely disgusting. The bathroom ceiling was peeling off and had mold on the ceilings. The bed covers were as thin as toilet paper and the pillows were terrible. The elevator smelled like cigarette smoke. Do NOT stay here.
Business response:
Thank you for sparing some time to share your review. We are sorry for your experience and apologize for the issue in the hallway and the condition of your suite. We assure you that your comments will be discussed with the housekeeping and maintenance teams to take appropriate actions. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
Well I was traveling all day and mostly throughout the night when I booked the room through Expedia everything seemed good till I got to the hotel and the lady told me I couldn’t check in yet let me remind you that it was 3am in the morning. The lady told me the room would be ready in 30 to 45 minutes that I couldn’t check in till then. This is after I’ve been driving for a good 13-14 hours. So I called PayPal to cancel my reservation because they wouldn’t let me check in but then Expedia wouldn’t give me my refund neither w... read more
Business response:
Thank you for taking the time to share your concern. We apologize for the delay you experienced at check-in to receive your suite. We will utilize your comment to enhance our service delivery. We are sorry for the inconvenience you had. It is never our intention to cause any discomfort, and we hope you will allow us to host you again. Sincerely, Hotel Management
Nothing!!! Hotel was filthy and down right disgusting
Business response:
Brittany, thank you for your visit and your feedback. We have read your comments and apologize for not delivering a clean stay. We will relay your comment to our housekeeping associates to work diligently. We hope you allow us another chance to provide you with a much better experience. Sincerely, Hotel Management
This particular location is very old and needs to be renovated. I only stayed one night and was in town for a funeral. One of the staff members entered my room late that night.....i told the front desk the next day and she acted as if it was normal. Stating that the system must have kicked us out and that the staff member must have thought the room was vacant. I won't be staying here again.....would not recommend.
Business response:
Fay, we are sorry to hear the circumstances of your stay and apologize for the service issue you encountered. We have shared your feedback with the appropriate individual to make sure we deliver a better service going forward so we can better serve our guests. Once more, we are sorry and hope you reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.