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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Horrible. Room smelled like 5 day old chilli. Check in was ridiculous. $8 extra for parking with no type of gates or fences for security. Shower was extremely slippery. No cold water in bathroom sink. Entire place smelled like weed. Just a rancid run down place in general.
Business response:
Dear Travis, Thank you for staying with us and reviewing your experience. It is never our intention to disappoint; therefore, we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
The room smelled horrible. Decent room. Very outdated.
Business response:
Dear Jamey, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Kitchen sink dripped all night. The bathroom sink water comes out from under each knob when you use. Mold and water stains under sink and on countertop.
Business response:
Dear Meghan, Thank you for sharing your review of our hotel. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,... read more
The front desk staff were not super friendly, they key cards took a while to work. We just stayed one night, but no amenities in kitchen.
Business response:
Dear Ashley, We apologize for any inconvenience you experienced during your stay. Your feedback regarding the friendliness of our front desk staff and the functionality of the key cards is important to us, and we'll address these issues with our team to ensure improvements are made. Regarding the amenities in the kitchen, we regret that they did not meet your expectations. Your comments will be taken into consideration as we strive to enhance our guests' experiences. We appreciate your feedback and hope to have the opportuni... read more
The first room we were given had a roach infestation so we were given a room on a different floor. By his reaction, the front desk worker didn’t seem surprised. The second room we were given smelled, the noise in the hallway from another intoxicated tenant made us feel unsafe. We left and went to another hotel in the area. Do not stay here! We wasted our money since the room was not refundable, I will never stay at this hotel chain again!
Business response:
Dear Steven, Thank you for reviewing your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sinc... read more
Room was spacious. Lamps were broken. Hallway smelled like old fish. Notified staff on 3 different occasions that the fire alam was beeping. They claimed that they would send someone to fix it but for my two day stay no one ever showed up to fix the alarm.
Business response:
Dear Wayne, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another cha... read more
It’s a dump. There were blood stains in my sheets. Felt very unsafe
Business response:
Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the housekeeping oversights you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soo... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.