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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again For the price you get nothing but a place to sleep and shower. I guess the meaning of extended stay is bring your own coffee, coffee maker, food along with service ware. No continental breakfast. Clerk couldnt print a receipt. Wont ever stay at extended stay again. They need to remove carpet and replace with vinyl flooring to remove the stench smell. Employees were nice.
Business response:
Thank you for being our guest. We regret you felt we did not merit the rate you paid. We are also sorry you unhappy with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We also apologize for the issue with the carpet. We will share this with our housekeeping team for their review and action. Please know, kitchenware is made available at the front office and for complimentary. We hope you will allow us another chance to deliver the type of experie... read more
For 170.00 the place was not what was expected. A large water bug was in the room, the room was not at all what was in the pictures. Very disappointed. Would never stay there again.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. Please accept our sincere apologies for the disappointing stay, and we regret the issues you had in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will reconsider staying with us again the next time you are in the are... read more
Keys for room would not work. Door was wide open to room when I checked in. Room was filthy and had a horrible odor. Hallways and stair cases had overpowering smell of weed.
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Only thing was good was the people that work there
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. However, we are glad you liked our friendly staff. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
stranded Overall appearance not so good. Location not so good. reception clerk not helpful and they didn't have a room for me after it was paid in full.
Business response:
Nannette, thank you for sharing your thoughts. We apologize for being unable to accommodate you this time and for your disappointment with the overall condition of our hotel. We are also sorry our location did not live up to your expectations. Thank you once again for your time, and we hope to host you in the future. Sincerely, Hotel Management
Nope We left and it was such a hassle to cancel they said they would still charge me , the lobby was nasty and smelly even the door was so dirty it looked like boogers were on the glass I cant even imagine what the rooms looked like i only needed to stay one night since i was having surgery the next day and i wasmt going to risk catching anything before surgery so for $10 more we stayed at the omni which was amazing.
Business response:
Thank you for your feedback. We apologize for the inconvenience you had due to the cleanliness issue you encountered in the lobby. We will address this with our housekeeping team to take corrective actions. We hope you will give us another opportunity to accommodate you. We all wish you a speedy recovery. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.