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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting
Business response:
Dear Guest, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Room had a very bad smell
Business response:
Dear Mauricio, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Beds were very firm and uncomfortable. My room water pressed was not the great and didn't help the shower head sucked. The bathroom sink cold water did not work but realized you had to turn it on from the main under the sink and the reason is because the cold water nob of you turned it off from the fauset the cild water still was coming out. Ine of the house keepers was very rude when ask not to do my rooom.
Business response:
Dear Jeremy, We sincerely apologize for the discomfort you experienced during your stay. Your comfort is important to us, and we regret any inconvenience caused by the firmness of the beds and issues with the water pressure and shower head. Additionally, we apologize for the inconvenience with the bathroom sink and any interaction with our staff that did not meet our usual standards of hospitality. Your feedback will be shared with our team for immediate improvement. Thank you for bringing this to our attention, and we hope ... read more
I ended up canceling my room after going in because the whole floor smelled awful, was very hot and the sink/faucet was leaking. I was staying with my 16 year old daughter and didn't feel safe. The person working the counter assured me I would not be charged or if I was, that it would be refunded since we didn't stay in the room. I'm hoping there won't be an issue.
Business response:
Dear Elizabeth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Bad hotel Check in was difficult for no reason. Made me call Expedia to change names because MY NAME was on all 3 of the rooms that I was paying for and responsible for. It is always the crappiest hotels that are the most difficult to deal with. All 3 rooms had roaches and the rooms weren’t close to each other so I assume entire hotel is very infested. Cold water didn’t work in one room. Cable was out for a couple hrs in all rooms. It is a rough area. Not recommended at all!
Business response:
Dear Chris, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk is trained to handle such issues and improve your time with us. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with... read more
It’s an inexpensive quick snooze. Loud, stank and perfect for a random pop in for a last minute stay at the last moment. Not a vacation destination.
Business response:
Dear Brian, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations. Your feedback is vital in helping us improve, and we hope you'll consider giving us another opportunity to exceed your expectations. Thank you for choosing us, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.